Central Intake Specialist

Proud Moments

233d

About The Position

Grow your career with the industry leader in behavioral health - Proud Moments ABA. We are seeking a customer-focused, energetic, and self-motivated individual to join our team as a Central Intake Specialist. In this role, you will be the first point of contact for families exploring ABA therapy services with Proud Moments. You'll guide them through the intake process with empathy and professionalism, ensuring a smooth and supportive experience from the initial inquiry to onboarding. Proud Moments ABA is a behavioral health organization, providing the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. Proud Moments is a haven of knowledge and expertise for parents of children diagnosed on the autism spectrum. We offer expert treatment, innovative techniques, and compassionate, child-centered care.

Requirements

• High School Diploma or GED
• 2+ years of experience in a healthcare related intake role
• Fluency in written and spoken English and Spanish to support Spanish-speaking clients
• Good understanding of HIPAA and how it applies to effective administration
• Excellent written and verbal communication skills
• Highly computer literate with capability in email, MS office, Smartsheet and related business and communication tools
• Fantastic organizational and time management skills
• Strong decision making and problem-solving skills
• Meticulous attention to detail
• Strong soft skills - personable, engaging, and professional
• Flexibility to accommodate various US time zones, with a preference for those who can work on East Coast hours

Responsibilities

• Understand Proud Moments' services and clearly communicate to families seeking care
• Provide support across several geographic areas, with standard working hours from 10:00 AM to 6:00 PM Eastern Time, Monday through Friday
• Advocate the benefits of maximizing prescribed hours for optimal service and utilization
• Accelerate access to ABA services by confirming that clients have received a professional evaluation and prescription for ABA services
• Ensure proper reimbursement for ABA services by securing insurance authorization with our internal team
• Maintain ERM system including Client Intake process, document classification, client labels, client schedule settings and initial recurring schedules
• Confirm session start dates with all applicable parties
• Transition ongoing management of case to internal resources

Benefits

• Competitive pay commensurate with your education, experience, and location
• Generous paid time off
• Advancement opportunities as Proud Moments ABA expands
• Comprehensive benefits package, including: Medical, dental and vision coverage
• 401K retirement savings program
• Employee Assistance Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED