Central Intake Manager

Rehab Without Walls Neuro Rehabilitation•Nashville, TN

About The Position

Manages activities related to referral processing including obtaining applicable medical documentation, accurate payer verification, and timely and accurate entry into electronic Medical Record. Responsible for following standardized referral processes and ensuring standards and metrics are met associated with timeliness and accuracy of referral entry. Ensures staff are appropriately trained and held accountable for achieving departmental standards and goals. Identifies root cause issues and works with others to improve overall processes.

Requirements

High school graduate or equivalent/GED. Associates Degree preferred.
Minimum of two (2) years of health care administrative experience, financial or insurance customer service, claims, billing, call center or management regardless of industry
Management experience within insurance company, health care organization
Ability to lead, develop and manage Intake team
Sound knowledge of the framework, organization, and function of home care, including eligibility requirements
Proficient in the use of Microsoft Office (Word, Excel, Outlook, Internet Explorer) with the ability to learn industry specific software applications
Solid organizational skills, thoroughness, and a keen attention to detail with the ability to multi-task while prioritizing effectively
Ability to work independently and in a team environment
Excellent, oral, written, and interpersonal communication skills
Professional appearance and demeanor

Nice To Haves

Associates Degree preferred.

Responsibilities

Establishes annual goals and objectives for the department based on the organization’s strategic goals
Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations
Assists in the achievement of company goals and objectives by encouraging and facilitation cross-departmental initiatives and cooperation
Manages activities related to referral processing including obtaining applicable medical documentation, accurate payer verification, and timely and accurate entry into electronic Medical Record
Identifies root cause issues with referral processes and works with others to improve overall processes
Creates an expectation of excellence, and improves staff performance, development, and moral, through timely, fair, and accurate performance evaluations, daily coaching, and mentoring, and or appropriate corrective action as needed
Responsible for ensuring that the actions of the team and others support the achievement of our Patient
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
Responsible for oversight of Central Intake team members
Responsible for holding self and team members accountable to daily/weekly productivity and quality metrics
Ensures adequate staffing levels to staffing model within the assigned region(s)
Ensures emails are responded to in a timely manner
Ensures faxes are routed timely and accurately
Ensures achievement of compliance standards
Responsible for training new hires according to standards and providing ongoing training as changes occur
Responsible for contributing to the development and/or maintenance of Standard Operating Procedures that support the work of the team
Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback