Central Fill Operations Analyst

Kroger•Cleveland, TN

11d

About The Position

Provide advanced administrative and technical support for all facets of infrastructure system operations within the Central Pharmacy Services facility. Design, implement, install, maintain and administer infrastructure systems, including hardware, software and various configurations. Works with others to establish and improve processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

High School Diploma or GED
4+ years of experience working with adjacent technologies
Any strong experience working with enterprise-approved operating systems and programs
Excellent administrative, communication, and organizational skill with high attention to detail
Ability to learn and adapt to new systems and software
Ability to learn and operate Kroger programs and systems

Nice To Haves

Associate Degree
Bachelor's Degree

Responsibilities

Manage, execute, log and report Easy Fill Prescription Retail Network (EPRN) breaks/fixes, changes, setup, service requests and support activities
Develop and follow documented processes/procedures to ensure the stability of Central Pharmacy Services systems
Ensure solutions are designed to meet service level agreements (SLA) regarding performance, up-time and scalability needs
Telephone system management
Train analysts /inventory managers on EPRN and automated dispensing system (ADS) software and enhancements
Provide analysis in regards to usage, performance, service level, compliance and audit reporting
Provide direction and oversite for system mechanics
Implement, report and monitor service upgrades (e.g. security fixes, etc.)
Test/support software and hardware upgrades that directly affect Central Pharmacy Services
Collaborate with Information Systems and Service (IS&S) team to set up interactive voice response (IVR) profiles
Perform process, hardware and software analyses on new technologies and make improvement recommendations to management
Adhere to Technology department enterprise electronic computing standards
Support and maintain infrastructure solutions utilizing required tools/technologies
Implement/support infrastructure/middleware components related to Central Pharmacy Services in partnership with infrastructure teams
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Must be able to perform the essential job functions of this position with or without reasonable accommodation