Central Dispatcher/Administration

M HOLDING CO•Phoenix, AZ

5d•Onsite

About The Position

Marco Crane & Rigging Co. We started our Company in 1956. That means in 2026, we will be celebrating 70 years in business! M Holding Co., Marco Rigging Co., Marco Crane & Rigging Co., Mardian Transport, Mardian Concrete Pumping Co., Mardian Equipment, and Tech Testing provide sales, leasing, service, parts, and riggings for cranes, concrete pumps, and other heavy equipment throughout Arizona, California, Guam, Nevada, New Mexico, and Utah. Not only has the Mardian family been in this business for three generations, but the personnel here have more combined experience than ANY other crane or concrete pump company in the Southwest! We are looking for an OUTSTANDING DISPATCHER in the Phoenix area! A Dispatcher's job involves coordinating and managing the logistics of a mobile workforce, ensuring efficient and timely service delivery. They act as the central point of communication, scheduling, and problem-solving for their team. Summary This position is responsible for scheduling jobs, equipment, and operators. Following all DOT regulations. Confidently communicate with customers to fill their requests.

Requirements

2 PLUS years of experience in Dispatching is a PLUS!
Knowledgeable in the DOT regulations
Excellent customer service skills, customers come #1!!!
Problem solver
Multitasker
Excellent organization, communication, follow-through, and execution skills.
Confidence in working closely with management.
High level of accountability, discipline, and attention to detail.
Ability to work well with a team.
Flexible and able to balance shifting priorities to meet deadlines.
Ability to follow company policies and procedures.
Proficient with Microsoft applications, specifically Excel, as well as industry-related dispatching software.
If an offer is made, be able to pass a drug and alcohol screen.

Responsibilities

Coordinate and ensure the timely and accurate dispatch of rental equipment.
Receive and process customer/salesman orders
Answer incoming phone calls in a professional and courteous manner.
Review, approve, and process daily operator payroll, documenting errors and inconsistencies.
Daily matching of orders with completed work tickets.
Ensure all work tickets are signed by customers.
Calculate work tickets, verifying quoted pricing.
Responsible for the payroll process to include creating all jobs, all payroll & credit card transactions.
Post the daily schedule.
Prepare and research credit memos for approval by the manager.
Assign specific equipment and operators to orders and create schedules (both daily and long-term).
Follow sales commissions program (proper coding for customers and territories).
Maintain asset inventory and location status.
Daily review of submitted quotes.
Notify manager and Safety Committee of all reported incidents and ensure incident reports and drug/alcohol testing completed.
Other duties as assigned.
Verify maintenance request and send to maintenance department.
Maintain operators’ hours of driving and work to follow DOT compliance.
Follow all DOT regulations
Play an active role in the development of the safety culture, making safety a natural part of all work performed.
Follow all safety policies and procedures.
Identify and report safety concerns.
Perform assigned duties in a safe manner.

Benefits

Competitive Hourly Wage
Medical, Dental, Vision
8 Paid Holidays per Year
10 Vacation Days + 2 Personal Days per Year – Accrual-Based Benefit
5 Sick Days per Year for Employees – Accrual-Based Benefit
401(k) Plan with discretionary Company Match – 30-day auto enrollment
Health Savings Account and Flexible Spending Account (depending on which medical plan you choose.
As a bonus, we offer a business casual environment! Ideally, we are seeking a local candidate.

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