Optum-posted about 1 year ago
$40,498 - $79,206/Yr
Full-time • Entry Level
Remote • Irvine, CA
Insurance Carriers and Related Activities

The position is responsible for ensuring the integrity of the adverse determination processes and the accuracy of clinical decision-making related to the application of criteria and compliant denial notices. The role involves working with a focus on health equity, affordability, quality, and convenience in health care, particularly within the Optum Pacific West region, which serves over 2.5 million patients.

  • Exhibit behavior and communication skills that demonstrate Optum's commitment to superior customer service.
  • Perform all functions of the UM nurse reviewer.
  • Compose denial letters in compliance with federal and state regulations, health plan requirements, and NCQA standards.
  • Construct denial notices that are understandable to the intended recipients.
  • Ensure denial reasons are appropriate and easily understandable.
  • Provide appropriate references for benefits, guidelines, criteria, or protocols based on the type of denial.
  • Select and apply the correct level of hierarchy based on available medical information.
  • Provide relevant clinical information for decision-making.
  • Document communications with the requesting provider regarding clinical information related to the criteria applied.
  • Evaluate out-of-network and tertiary denials for accessibility within the network.
  • Perform quality assurance audits on each denial prior to finalization.
  • Consult with the medical director on cases that do not meet established guidelines.
  • Escalate non-compliant cases to UM compliance and report on denial activities.
  • Collaborate with UM compliance for quality improvement efforts.
  • Identify gaps in training or processes impacting compliance and communicate solutions in writing.
  • Meet or exceed productivity targets.
  • Protect and disclose patients' protected health information (PHI) in accordance with HIPAA standards.
  • Graduation from an accredited Licensed Vocational Nurse program.
  • Current LVN license in California.
  • 1+ years of experience as an UM nurse reviewer.
  • 1+ years of recent clinical experience working as an LVN/LPN.
  • Bachelor's degree in Nursing.
  • 3+ years of managed care utilization experience.
  • 1+ years of experience performing essential functions of a CDU nurse.
  • Comprehensive benefits package.
  • Incentive and recognition programs.
  • Equity stock purchase.
  • 401k contribution.
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