Enterprise In-Business Risk Non Financial Risk (NFR)

Citi • New York, NY

18d

About The Position

The Central Controls – In Business Non-Financial Risk (NFR) Lead serves as the senior leader for designing and driving a globally consistent First Line of Defense (1LOD) operating model and standard practices for the execution of non-financial risk activities aligned to the Enterprise, Operational, Compliance, and Reputation Risk Programs.
This pivotal role requires a strategic leader with deep specialist expertise and a strong design mindset to create a well‑integrated, simplified framework. Through strong partnerships with 1LOD Risk Leads and control teams, this individual will ensure successful adoption of the framework, fostering a cohesive and mature risk culture.
The role combines specialist capabilities across Enterprise, Operational, and Compliance risk management practices to ensure a well‑designed, scalable operating model for non‑financial risk management across 1LOD.

Requirements

• 15+ years of experience in operational risk management, compliance, audit, or other control‑related functions within financial services; 8+ years of managerial experience preferred.
• Strong ability to identify, measure, and manage key risks and controls.
• Experience leading teams with broad accountability in complex environments and a demonstrated ability to lead through change.
• Skilled at breaking down complex issues into core components and root causes that can be addressed effectively.
• Proven ability to generate innovative ideas to mitigate risk and enhance processes.
• Demonstrated ability to assess situations accurately and take appropriate action to gain senior stakeholder commitment.
• Full management responsibility for a team or multiple teams.
• Strategic thought leadership in driving efficiency and effectiveness across the control environment, ensuring strong controls programs and accurate reporting/escalation to business stakeholders.
• Comprehensive knowledge of Citi’s businesses, functions, and risk profiles.
• Strong understanding of financial products and end‑to-end processes, including technology and operations.
• Proven expertise in using GRC tools and data analytics to identify, assess, and mitigate non‑financial risks proactively.
• Ability to develop new ideas and enhance processes to reduce risk exposure.
• Deep understanding of Citi’s Policies, Standards, and Procedures.
• Exceptional leadership, decision‑making, and problem‑solving skills.
• Capable of providing effective challenge and recommending remediation for risks and controls.
• Excellent communication skills with the ability to motivate and influence colleagues across businesses, regions, and cultures.
• Strong executive presence with demonstrated ability to influence senior stakeholders and drive consensus on critical risk initiatives.
• Strong listening skills and ability to engage effectively with senior management.
• Ability to operate successfully in a complex, heavily matrixed, rapidly changing environment.
• Proven ability to identify stakeholders, understand requirements, and drive collaborative decision‑making, including issue vetting and troubleshooting.
• Ability to deliver compelling presentations and influence executive audiences.
• Experience interacting with regulators and providing clear, accurate progress reporting.
• Demonstrated ability to lead change across large global organizations.
• Ability to collaborate effectively while constructively challenging the status quo.
• Experience managing multiple nimble, high‑performing teams.
• Demonstrated excellence in mentoring and developing staff and expanding team capabilities.
• Bachelor's/University degree, Master's degree preferred

Responsibilities

• Design and lead the implementation of a consistent 1LOD Non‑Financial Risk (NFR) execution model, ensuring alignment with the Enterprise Risk Management Framework, regulatory expectations, and industry best practices.
• Develop the 1LOD framework, principles, and processes for Lines of Defense (LOD) designation assessments to ensure clear accountability and segregation of duties across the enterprise.
• Serve as a key advisor to Businesses and Functions on all NFR matters, ensuring seamless execution and adherence to enterprise risk frameworks.
• Drive proactive risk management by identifying opportunities to streamline processes, eliminate redundancies, and reduce over‑customization to improve efficiency.
• Engineer and deploy simplified, common first‑line procedures aligned to Enterprise, Operational, Compliance, and Reputation Risk framework requirements, ensuring rapid adoption and consistent application.
• Design and implement standard processes across 1LOD for assessing the impact and applicability of new or revised Laws, Rules, and Regulations (LRR).
• Establish mechanisms to identify and manage updates to Enterprise, Operational, Compliance, and Reputation Risk frameworks affecting 1LOD non‑financial risks.
• Support development of 1LOD Compliance Risk reporting.
• Foster a unified risk culture by partnering effectively with Independent Risk (2LOD) and Internal Audit (3LOD).
• Demonstrate strong knowledge and judgment regarding regulatory changes and industry best practices, ensuring 1LOD execution remains appropriate and effective.
• Provide effective and regular updates to senior management on 1LOD non‑financial risks.
• Build and lead a high‑performing team, developing talent and fostering a culture of accountability, transparency, and continuous improvement.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees