CENTRAL ADMIN - TOUCH AGENT

1-800-PACK-RAT LLC•Wake Forest, NC

14h

About The Position

The Central Admin Touch Agent’s primary function is to support eighty plus corporate facilities with billing, collections, customer service along with a myriad of administrative duties.

Requirements

Ability to work in a high-volume environment with a focus on peak and regular season billing administration
Customer-focused with a high level of professionalism and discretion.
Strong organization skills, including detail orientated with strong follow up and follow-through skills.
Excellent verbal and written communication.
Ability to work autonomously in a fast-paced environment and multi-task.
Proficiency in Microsoft Office Suite (Excel, Outlook & Word)
Ability to thrive in a team environment
Ability to work effectively under deadlines in a fast-paced environment
Ability to adapt to change.
Knowledge of billing and collections procedures.

Responsibilities

Communicate with local facilities to research and resolve customer service issues
Collaborate with team members and customers to resolve billing and administrative inconsistencies and errors.
Produce invoices and process payments.
Data entry of completed facility delivery/pickup paperwork into proprietary software.
Flexibility to work extended hours as needed.
Perform additional responsibilities as requested. Essential duties, responsibilities, and activities may change at any time with or without notice.