Central Access Specialist / Full-Time / Weekdays

Chestnut Health Systems-posted 10 days ago
$21 - $22/Yr
Full-time • Entry Level
Bloomington, IL
501-1,000 employees
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Are you a skilled communicator with a passion for helping others? Do you thrive in a fast-paced environment where you can make a real difference? If so, we want you to join our team! As a Central Access Specialist, you will often be the first point of contact for individuals seeking Chestnut's services. If you have a passion for being a calming and supportive presence for those in need, this position could be the perfect fit for you!

  • Answer Calls: Handle a high volume of incoming and outgoing calls professionally, using trauma-informed principles to support consumers.
  • Screening and Scheduling: Screen consumers for demographic information, complete clinical screenings, schedule appointments, and verify benefit coverage.
  • Documentation: Accurately enter information into the electronic health records (EHR) and other databases, ensuring timely and appropriate documentation.
  • Customer Service: Maintain a positive and supportive attitude in all interactions, ensuring consumer needs are met effectively.
  • Quality Improvement: Participate in data gathering and quality improvement activities to enhance service delivery.
  • Team Support: Attend meetings, provide backup support to team members, and promote a culture of customer service excellence.
  • Must have a minimum of a high school diploma or GED with 5 years’ experience working in the area of admissions, scheduling or screening potential intakes for services in mental health or human services; or a Bachelor’s degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or related human service fields; or a Bachelor’s degree in any other field with 2 years of supervised clinical experience in a mental health setting; or a Master’s degree in a helping profession or related administrative area.
  • Excellent telephone skills with the ability to handle a high volume of calls.
  • Effective communication skills with employees, consumers/potential consumers, support systems, and other community contacts.
  • Demonstrated problem-solving skills with the ability to use sound judgment.
  • Ability to respond and communicate effectively and calmly in conflict-related or emotional situations.
  • Good keyboarding skills, including preferred data entry experience in various databases such as electronic health records (EHR) or electronic billing systems.
  • General knowledge of standard office procedures and use of office equipment, including: Filing (electronic and physical) Basic word processing Operating copier, fax, and scanning equipment
  • Ability to sit through an entire work shift while answering a telephone wearing a headset and performing data entry.
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