Center Store 3rd Shift Supervisor

Festival Foods•Fort Atkinson, WI

About The Position

ABOUT FESTIVAL FOODS: We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs. Job Title: Center Store 3rd Shift Supervisor SUMMARY: The Center Store 3rd Shift Supervisor is responsible for supporting Center Store leadership in overseeing the overnight stocker team across Center Store departments, including grocery, frozen, dairy, general merchandise, wine & spirits, and health & beauty. This position assists in leading and developing a team of 3rd Shift Stockers that keeps aisles clean and shelves stocked while maintaining store standards.

Requirements

Ability to deal tactfully and effectively with guests and associates.
Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety.
Ability to learn and safely use the following equipment: forklift, harness, power jack, walk behind lift, WAV, baler, compactor.
Ability to learn and use various systems, including Point-Of-Sale register system.

Responsibilities

Team Leadership - Support Center Store leadership in leading, training, and coaching third shift associates across Center Store departments, reinforcing company policies and performance expectations.
Guest Service: Provide exceptional and helpful guest service by greeting, acknowledging, and reacting to guest needs throughout the store and across departments.
Oversee 3rd Shift Stocking Operations: Ensure shelves are fully stocked and maintained using the first in, first out method during 3rd shift operations.
Monitor Inventory: Maintain accurate inventory levels and ensure proper pricing on all stocked items.
Assist with stock organization and unloading: Help lead team in unloading product deliveries from pallets and maintaining organized stock rooms across multiple departments.
Offer Assistance: Assist guests with product inquiries and ensure a positive shopping experience.
Cashier Trained: Ready to step in at the register, and/or support store closing procedures when needed.
Enforce Policies & Performance Standards: Document policy violations, conduct disciplinary actions, and complete performance reviews.
Ensure Safety & Cleanliness: Oversee sanitation, follow department guidelines, and ensure compliance with company procedures.
Operate Equipment: Safely utilize forklifts, pallet jacks, and other warehouse equipment (training provided).
Guest assistance: Help guests locate items across departments, suggest products, and provide alternatives when necessary.
Issue resolution: Address guest concerns or dissatisfaction with products or service and take action to resolve issues promptly.
Collaboration with leadership and team members: Communicate and collaborate with the Center Store leadership team and associates to uphold standards and exceed guest expectations.
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
Support the Team: Other duties as assigned

Benefits

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

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