Center Operations Supervisor

BlueSprig•Tallahassee, FL

1d•Onsite

About The Position

The Center Ops Supervisor (COS) is a non-exempt role responsible for the day-to-day operational support of the center. This position works with the Director of Clinical Operations to ensure excellence in delivery and execution of daily operations. The COS is responsible for schedule maintenance, Central Reach upkeep, authorization management, facility management, and hiring oversight. Administratively, the COS supports the Clinical Leadership Team in the training, mentorship, and supervision of employees.

Requirements

Ability to perform each essential duty satisfactorily
Accepts and applies feedback
Adapts to changes in the work environment (Different clinical settings, client changes, supervisor changes, etc.)
Changes approach or method to best fit the situation within guidelines and direction from supervisor
Manages competing demands (Prioritizing responsibilities)
Arrives and begins work prepared and on time
Keeps absences within guidelines
Schedules time off in advance
Keeps commitments
Completes tasks within required guidelines
Displays positive outlook, pleasant manner, and professional appearance
Establishes and maintains effective relations
Works actively to resolve conflicts
Confronts difficult situations
Encourages open communications
Keeps emotions under control
Maintains objectivity
Uses negotiation skills to resolve conflicts
Identify appropriate times and locations to discuss conflict
Competent in required job skills and knowledge
Displays understanding of how their actions and job affects others
Exhibits ability to learn and apply new skills
Keeps abreast of current developments
Uses resources effectively
Looks for and takes advantage of opportunities
Pursues training and development opportunities
Seeks feedback to improve performance, asks for help when needed
Strives to continuously build knowledge and skills
Seeks increased responsibilities
Balances team and individual responsibilities
Contributes to building a positive team spirit
Puts success of team above own interests
Works cooperatively in group situations in commitment to changing the world for children with autism
Exhibits good listening and comprehension
Expresses ideas and thoughts respectfully in verbal and written form
Keeps others adequately informed
Selects and uses appropriate communication methods
Edits work for spelling and grammar
Presents numerical data effectively
Varies writing style to meet needs
Writes clearly and informatively
Develops alternative solutions
Identifies and resolves problems in the early stages and solves in a timely manner
Displays willingness to make decisions
Exhibits sound and accurate judgment
Includes appropriate people in decision-making process
Supports and explains reasoning for decisions
Uses authority appropriately to accomplish goals
High school diploma or general education degree (GED)
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio and percent, and draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Experience in Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Chrome, Internet Explorer)
Current and valid CPR and first aid Certification
Reliable means of transportation
Meet requirements of our Motor Vehicle policy

Nice To Haves

1+ years related experience or training in an operational support role

Responsibilities

Oversee reception: greeting families and team members, answering calls, receiving mail
Manage and maintain appropriate building access or security through accurate and current authorized pick-up, manage access control (approved guardian, and Team Member present in building)
Rescheduling of services and managing communication of schedule changes, cancelation management: day of schedule changes, calling families, and Team Member callouts
Intake assessment scheduling support (and setup family portal as needed)
Ensure CentralReach data elements remain updated and accurate. Examples may include schedule changes, timely conversion of appointments, pipeline dates in metadata fields, client and staff profiles, documentation management reports etc., daily.
Payroll support: coding & timekeeping compliance, converting support, amending notes, etc.
Culture/Team Member relations: welcome new hires, support staff with basic needs, organize events, cover breaks
Center upkeep and functioning: ordering supplies, safety and compliance (drills, audits quarterly and annual), "leader of the facility"
Works with facilities team to address center needs and coordinate vendor visits as warranted
Reportable Events reporting (Client, Caregiver, or Employee): assist with documenting and reporting as directed by the CD, DCO, Compliance, or Human Resource
Confidential document management: receiving and organizing client documents (intake, authorizations, insurance coverage support, Client Coordination of Benefits, and document collection)
Confidential document management: Team member records (Licenses, Certifications, Credentialing records and correspondence) needed for maintaining employee’s electronic file as needed
Provide basic tech support and inventory management
Provide basic HR support through on-boarding and off-boarding and time keeping tasks (i.e. Supporting HR and Training as needed, Training set-up, Final paycheck, collecting Team member document, conversion of appointments or accuracy of team members time records)
Support CD as needed with coaching/corrective action documentation
Assist with Team Member certifications, application, and exams (payment and documentation as needed)
Support marketing efforts and events (drop off brochures, take pictures, coordinate and set-up events, etc.)
May support the authorization process (and Authorizations Team) as needed for specific payer requirements: TX Medicaid, TRICARE, ESSC, Catalight, RC, etc.
Support the Candidate interview process as determined by the Talent Acquisition team
Follow all policies and procedures, including but not limited to, confidentially and mandated reporting standards as set by the Clinical and Compliance teams.