Center Operations Specialist

Uso-posted 3 months ago
Full-time • Entry Level
Fort Riley, KS
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The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.

  • Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment.
  • Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use.
  • Enforce sanitary and food-handling guidelines and regulations.
  • Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues.
  • Help to maintain Center operations within budget.
  • Monitor and maintain, and accurately report on inventory, and handle cash.
  • Provide data for financial, operational and statistical reports as requested.
  • Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities.
  • Help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.
  • Assist with operations and programs communications and awareness.
  • Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events.
  • Assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors.
  • Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities.
  • Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc.
  • Direct prospective volunteers through the application process.
  • Help coordinate on the job training for volunteers.
  • Implement volunteer recognition events and run reports.
  • May be required to operate a USO or personal motor vehicle.
  • Other duties as assigned.
  • High School Diploma or equivalent.
  • 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role.
  • Strong interpersonal, customer service and problem-solving skills.
  • Proficiency using computers and electronics equipment.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
  • Willingness and ability to work non-standard hours as needed.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities.
  • Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
  • General knowledge of military community preferred.
  • Experience with Digital Cheetah preferred.
  • Generous paid time off, including volunteer days and military leave.
  • Remarkable 401k match.
  • Comprehensive benefits.
  • Opportunities for training and education reimbursement.
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