Center Operations Director

Concentra • Conyers, GA

402d

About The Position

The Center Operations Director (COD) at Concentra is a pivotal role responsible for ensuring optimal patient care and customer service within the medical facility. This position involves leading and managing center support staff, overseeing daily operations, coordinating activities, and supporting medical and therapy providers. The COD plays a crucial role in enhancing patient experiences and ensuring compliance with healthcare standards.

Requirements

• Bachelor's degree preferred or equivalent education and experience.
• At least three years of work leadership or operations management experience.
• Prior healthcare or customer service-related experience preferred.
• Strong customer service skills and ability to handle sensitive information.
• Proficient in computer applications such as Word and Excel.
• Ability to coordinate and prioritize multiple tasks in a fast-paced environment.

Nice To Haves

• Experience in healthcare operations management.
• Knowledge of HIPAA and PHI regulations.
• Skills in personnel recruitment and performance management.

Responsibilities

• Perform patient facilitation, ensuring exceptional experiences for every patient and client.
• Support day-to-day execution of the medical model by collaborating with clinicians to drive optimal clinical outcomes.
• Work with clinicians to enhance staff competency regarding patient care needs.
• Create a collaborative working environment that promotes teamwork and quality outcomes.
• Manage key operations metrics and hold staff accountable for performance indicators.
• Identify gaps and implement process improvements for optimal patient care.
• Ensure compliance with state regulations and facility standards.
• Coordinate scheduling for patients, clinicians, and staff to ensure efficient clinical support.
• Monitor center status and provide wait time communication to patients.
• Prepare materials for Center Leadership Team meetings to improve quality and patient safety.
• Maintain relationships with center clients and payers, responding to requests promptly.
• Manage clinical and support staffing levels to optimize patient satisfaction and workflows.
• Develop colleague success through recruitment, onboarding, and performance management.
• Drive consistent communication for optimal patient care and business outcomes.
• Accountable for center financial drivers and review key indicator reports.

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees