Center Operations Coordinator

About the position

The Center Operations Coordinator position assists in a wide variety of tasks related to operating and maintaining one or more Centers, delivering valuable, fun and creative programs, events and activities at locations surrounding the Center(s). The position also assists in creating and maintaining a clean, warm, inviting and friendly environment for troops. It may assist with volunteers and social media communications and have light administrative and cash-handling responsibilities.

Responsibilities

• Meet and welcome guests, and orient them to the Center and its offerings, amenities, tours, classes, programs and services.
• Assist with operational procedures, including opening and/or closing, key control, Emergency Preparedness Plan compliance, and ensuring safety and security protocol adherence.
• Monitor and maintain readiness and availability of the Center, and its activity and lounge areas.
• Help to plan and execute programs, activities and events, on and off U.S. military installations.
• Assist with communicating Center operations and programs to create awareness by creating flyers, brochures and posters, etc.
• Answer and screen incoming telephone calls. Review and respond to email. Produce and maintain reports, files and databases.
• May guide, train and act as a resource for volunteers and serve as a point of contact for collecting and maintaining their service records.
• May be required to operate a USO or personal motor vehicle.

Requirements

• High school diploma or equivalent.
• 0-2 years work experience in an administrative, event management, marketing support, retail, customer service, recreation facility or related role.
• Strong interpersonal, customer service and problem-solving skills.
• Must be punctual, organized, and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
• Demonstrated proficiency in written and oral communications.
• General knowledge of military community preferred.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
• Working knowledge of basic business functions.
• General knowledge of safe food handling and storage practices.
• Ability to design & format promotional materials (i.e. brochures, flyers, posters, etc.).
• Proficiency using computers and various software, applications, and programs including Microsoft Office Suite, and social media platforms.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities.

Nice-to-haves

• Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
• Familiarity with Digital Cheetah, desktop publishing software and gaming programs preferred.

Benefits

• Generous paid time off, including volunteer days and military leave.
• Remarkable 401k match.
• Comprehensive benefits.
• Opportunities for training and education reimbursement.