Center of Excellence Director, GTEC

Arthur J. Gallagher•San Antonio, TX

About The Position

At Gallagher Benefit Services, you re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview The Voluntary Benefits - Director of Center of Excellence will lead the strategic development, implementation, and management of GTEC s Center of Excellence (COE). This role is responsible for driving innovation, operational excellence, and thought leadership in voluntary benefits service, marketing, and implementation ensuring alignment with Gallagher s organizational goals and client needs. The Director will collaborate with internal stakeholders, external partners, and clients to deliver best-in-class voluntary benefits strategies that enhance employee wellbeing and engagement.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
3+ years supervisory experience.
Appropriate licensing as required.

Nice To Haves

Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology.
Prior experience designing and implementing.
Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment.
Behaviors: Strong communicator at all levels

Responsibilities

Strategic Leadership:
Develop and execute the vision, strategy, and roadmap for the GTEC Center of Excellence.
Lead the integration of COE assets from across the Gallagher enterprise (legacy, AssuredPartners, iBTR, etc.)
Serve as a thought leader and subject matter expert in voluntary benefits, providing insights and guidance to internal teams and clients.
Operational Excellence:
Establish and maintain best practices, processes, and tools for delivering voluntary benefits solutions.
Ensure operational efficiency and scalability of the COE to support Gallagher s growth objectives.
Monitor and analyze key performance indicators (KPIs) to measure the success of voluntary benefits programs and identify areas for improvement.
Team Leadership and Development:
Lead, mentor, and develop a high-performing team within the Voluntary Benefits COE.
Foster a culture of collaboration, innovation, and continuous improvement.
Provide training and development opportunities to enhance team capabilities and expertise.
Market Analysis and Innovation:
Stay informed about industry trends, emerging technologies, and regulatory changes impacting voluntary benefits.
Identify opportunities to integrate new solutions and technologies into Gallagher s voluntary benefits offerings.
Represent Gallagher at industry events, conferences, and forums to showcase thought leadership and build brand recognition.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program