Center Manager

National Spine & Pain Centers • Cumberland, MD

273d

About The Position

The Center Manager ensures efficient and effective daily operations of the assigned office location(s). Major responsibilities include, but are not limited to, overseeing all administrative and clinical office direct reports; maintaining a professional and proficient workflow across all clinical and administrative office functions; and supporting respective providers in daily initiatives. By performing all required duties and responsibilities, the Center Manager is responsible for ensuring that quality services are provided consistently to meet the needs of the patients, providers and organization as a whole.

Requirements

• A Bachelor's degree.
• A minimum of three years of medical office and/or healthcare center management experience, preferably for a private practice.
• Knowledge of the business and legal implications of work and words in healthcare.
• Ability to understand basic healthcare and finance measures and how they are indicators of company performance.
• Superior proficiency with Microsoft Office Suite.
• Knowledge of Centricity and AllScripts or similar EMR software products.
• Familiarity with EMR and/or Electronic Practice Management systems and technologies.
• Ability to learn and use new software technologies for patient medical records and practice management systems.
• Excellent verbal and written skills.
• Ability to maintain quality assurance and safety rules.
• Ability to present information effectively in one-on-one and small group situations.
• Ability to understand and demonstrate outstanding customer service to all patient, providers and staff.
• Ability to maintain complete confidentiality of information at all times.

Responsibilities

• Oversees the operational aspects of all center direct reports staff, including monitoring and managing work schedules, work assignments, performance evaluation administration, progressive disciplinary action, and timesheets/PTO requests.
• Coaches, mentors and counsels all center direct report staff while following National Spine & Pain Centers' (NSPC) guidelines.
• Provides general leadership over, and ensures accurate completion of, all daily center administrative and clinical staff functions/work assignments.
• Ensures all telephone calls are answered, returned, and/or closed properly and verifying that all messages are checked in a timely manner.
• Ensures the timely completion of all Electronic Medical Record and Practice Management system tasks.
• Ensures advanced preparation of all patient records for scheduled appointments.
• Ensures patient demographics, insurance information, and all other pertinent details are recorded and verified accurately.
• Confirms that patient deductibles, co-pays, balances, referrals, pre-certifications, and any other documents are obtained as required.
• Verifies medical records/notes are filed promptly and maintained correctly through periodic file audits.
• Ensures that every patient appointment is scheduled properly according to established NSPC guidelines.
• Provides regular feedback to staff regarding same or next day openings to assist in filling and best utilizing all provider schedules.
• Verifies that all prescription requests are forwarded in a timely manner to the responsible provider.
• Ensures accurate and timely completion of all day-end billing and administrative duties.
• Responsible for center level budgeting and forecasting.
• Manages staffing levels appropriately, including assisting in the candidate interviewing process.
• Assists with establishing and implementing training programs along with training and monitoring staff on appropriate customer service.
• Assesses, communicates, and continuously improves center workflows, processes, and policies.
• Maintains accreditation requirements.
• Schedules regular meetings with respective physicians to ensure that all administrative requirements are being met.
• Serves as a back-up for direct report staff by stepping in as needed.
• Assists providers and sales and marketing with marketing initiatives.
• Serves as a primary point of contact for building, equipment or system failures.
• Manages office supply inventory, creates purchase orders, ensures invoices and packing slips are processed properly.
• Works with compliance personnel to ensure and enforce observance of all state regulations and center credentialing requirements.
• Understands, complies with, and enforces NSPC policies, procedures, codes of conduct, and OSHA and HIPAA privacy rules.
• Promotes a high degree of positive morale, including encouraging teamwork and communication between employees.
• Adhere to and uphold all applicable federal and state compliance regulations.
• Demonstrate a high-level commitment and culture of compliance.
• Ensure subordinates complete training.
• Participate and operationalize remediation plans stemming from both audits and investigations.
• Demonstration of a willingness to raise issues and encouraging their employees to do the same.
• Hold direct reports accountable for any violation of compliance.
• Ensure that any compliance request is fulfilled.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree