Center Manager (Full-time) - Texas

OrangeTwist • Houston, TX

55d • Onsite

About The Position

We want people to look + feel amazing. “Look good feel good” isn’t just a cute phrase around here. We make it happen, in real life, every single day. It’s all about innovation, personalization, and connection. No two people are ever alike, and neither are their treatments. We have high standards. Our treatments are curated from nothing but the best. We believe chic and high-end should still be friendly and approachable. This is OrangeTwist. Your treatment shop. Fastest growing chain of aesthetic treatment centers in The United States! 24 locations and growing 7 different types of treatments in 1 shop Our current eNPS (Employee Net Promoter Score) score of 75— Exceptional, world-class score — Extremely high employee's satisfaction and loyalty, showcasing a strong and positive work culture. This is a pipeline job posting. While this position may not be immediately available, qualified candidates will be considered for future openings as they arise. As a Center Manager, you will be responsible for overseeing the day-to-day operations at OrangeTwist Center, one location. You will lead a team of employees, ensure excellent customer service, drive sales and profitability, and maintain a well-organized and efficient store environment. This role requires strong leadership, managerial skills, and a deep understanding of operations. Locations: 1101 Shoal Creek m120, Highland Village, TX 75077 5331 E. Mockingbird Ln, Suite 130, Dallas, TX 75206 8701 University Dr., Bldg D Suite 150, McKinney, TX 75023 3062 Texas Sage Trail, Fort Worth, TX 76177 5925 Convair Dr #545, Fort Worth, TX 76109 18851 University Blvd, Sugar Land, TX 77479 5160 Buffalo Speedway, Houston, TX 77005

Requirements

• College Degree or equivalent.
• Minimum 2 experience as Center Manager, Store Manager, or similar role
• Minimum 2 experience in leadership

Nice To Haves

• Minimum 1 year experience in Medspa or similar (Preferred)

Responsibilities

• Meets and exceeds company revenue goals and KPIs.
• Directs, implements, and maintains guest experience and service standards; efficient and professional guest check-in, friendly and educated team members, comfort and cleanliness of procedure rooms and lobby and resolves guest problems and complaints as needed
• Develops, implements, and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance, identifying problem areas and taking corrective actions
• Develop team and hold accountable to the achievement of product and service sales and profitability goals
• Prepares accurate and timely reports and correspondence as needed; responds to corporate requests
• Submit schedule and staff hours to Regional Director for approval to ensure proper payroll management and adequate center coverage.
• Establishes, modifies, implements, and monitors systems and procedures to enhance timely and efficient workflow
• Ensures Center operations are maintained through appropriate planning and implementation of operations processes including; ordering supplies, inventory, security system, overall cleanliness, equipment maintenance and compliance with OSHA regulations.
• Schedule education trainings and workshops with vendors and clinical operations, as needed, to provide staff with continuing education.
• Utilize marketing tools to generate new business and host successful events.
• Be aware of and comply with all federal, state and local labor and employment laws applicable to employees at the Center including licensure of Estheticians, Nurse Practitioners, Physicians Assistants and Registered Nurses

Benefits

• Forward-thinking, transparent, and inclusive company culture
• Competitive salary, incentive plan, generous paid time off, sick time, and paid holidays
• Comprehensive benefits package including medical, dental & vision insurance
• 401k employee contributions, FSA, HSA, and dependent care options
• Continuing education with our own University
• Employee referral bonus program, employee resource groups, and professional development
• All benefits dependent on role and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees