Center Manager

European Wax Center•Philadelphia, PA

About The Position

“Whoop Warrior” Workplace Seeks Fun and Professional Center Manager! When it comes to leading teams, you’re a warrior. You have a passion for conquering challenges, maximizing financial return, and ensuring guests have a memorable, positive experience that leaves them feeling fresh, stunning, and excited for their next visit. If this sounds like you, our team is ready to help you grow while you lead one of our EWC centers to GORGEOUS new heights! About Miller Family Holding: We’re a multinational family of franchises, including some of the most exemplary European Wax Centers in the biz. We have over a decade of experience with EWC, and we’ve grown to nearly fifty centers, but we’re nowhere near done yet. These are the values we live by: We create opportunities for growth. From part-time Wax Specialist to company-wide Director of Wax Talent… From Center Manager to US Director of Operations… From family babysitter to Accounting Comptroller! Any journey is possible at MFH. We’ll help you make it happen. We collaborate effectively. This is a Collaboration Nation! We know we’re better together, and you don’t get anywhere fabulous without your goalfriends helping on the way. We strive for excellence. We don’t expect perfection… but we’re awesome. We reach for big goals, and we achieve them (with some spectacular failures along the way! How else do you make a good story?). We treat each other with respect. We compete with our past selves, not with each other. Every day is an opportunity to be great, and for that, you need a supportive, empathetic team. You’ll find that at MFH. We have MORE FUN HERE. Jump into a Hustle Huddle and participate in roleplays to elevate your customer service. Or enjoy the best BBQ you’ve ever had at one of our co-marketing events. Whatever we do, we bring the fun. WHOOP WHOOP! Sounds awesome? We think so, too. Check out the adventures that await you…

Requirements

You jump in when you’re needed, working a flexible schedule to GET IT DONE.
You have at least 4 years of experience in a multi-service or specialty store environment (don’t have the experience, but have the passion? Check out our Manager-in-Training post!).
You read our values and thought, “OH MY GOSH, that sounds just like me!”
You understand the business of Revealing Beautiful Skin.
You see Key Performance Indicators as inspiring challenges, pushing you and your team to improve business performance, and you can use them to motivate your team.
Your self-motivation and enthusiasm are infectious.
You’re ready to live the MFH Brand and commit to Excellence, Collaboration, and MORE FUN HERE!
You inspire trust with your accountability, punctuality, reliability, and consistency.
You solve the problem before there’s a problem.
You lead and inspire by example, encourage focusing on solutions, and celebrate the success of others.
You’re proficient in Excel and Word and ready to learn more helpful applications when needed.
Your written, verbal, and presentation skills are Championship Level.
You’re a time management STAR.
You know how to handle conflict and interpersonal relationships with confidence, empathy, and professionalism.
Your experience shows a strong emphasis on operations and customer service.

Responsibilities

Guest Experience Champion Ensure your center exceeds guest expectations every time they walk in your door, from the moment they arrive to the moment they walk out feeling fabulous.
Build trust with guests and turn them into guests-for-life who can’t wait to share their awesome experience with friends.
Train Associates to establish trust and build guest confidence.
Help everyone on your team become an expert salesperson and master communicator so they hit their goals out of the park.
Ensure all guest transactions are handled in a friendly and efficient manner, so guests have a positive impression that lasts.
Sales Leadership Produce results.
Turn every center shift into a productive opportunity for meeting and exceeding sales goals.
Inspire your team by embracing, practicing, and coaching positive guest experience behaviors.
Partner with your District Manager to take smart risks and create value-added solutions, turning challenges into epic stories of success.
Take ownership of the Center’s culture and create a MORE FUN HERE work environment that increases productivity and reduces turnover, sharing MFH best practices with your team along the way.
Communicate business goals and priorities to inspire Associate’s to higher levels of performance, increasing sales opportunities and Center profitability.
Celebrate Associate success while also partnering with your District Manager to identify opportunities for coaching and development.
Administer Performance Improvement Plans when necessary, in a fair and consistent manner.
Be present through effective floor sales leadership to make sure all areas of the Center have staff coverage.
Analyze business reports to create and execute SMART Action Plans.
Partner with your Regional Center Manager to always improve!
Talent Management Use the company’s “Talent Filters” to recruit, interview, select, hire, and retain candidates best suited for the MFH culture.
Keep an up-to-date talent pool and fill all open positions within 30 days.
Encourage Associates to grow for their goals and coach them toward current and future possibilities.
Create an open and inspiring learning environment by implementing brand programs in sales, guest service, and product knowledge.
Understand, live, and communicate the company’s vision and core values to promote teamwork, respect, and excellence.
Partner with your District Manager to build a team focused on driving the growth of the Center TOGETHER.
Promote an open and empathetic Center environment where Associates feel free to express their concerns and feelings without the fear of retaliation or ill will.
Motivate Associates to take action to achieve their own and the Center’s sales goals and drive positive results every day.
Demonstrate top-tier professionalism in all written and verbal communication when engaging in business transactions with guests, Associates, and the Corporate Office.
Communicate effectively with your Manager, Associates, and peers, facilitating the cascade of information (from bottom to top, and top to bottom) necessary to manage our business.
Visual Marketing Master Coach and direct Associates on the implementation of visual marketing guidelines in your Center and ensure compliance with company standards.
Implement all promotional and visual marketing moves as directed.
Ensure your Center is always neat, clean, and organized, the lobby is filled only as far as the correct capacity, and all products and marketing are presented as directed.
Take responsibility for your Center’s visual brand, maintaining all brand visual and cleanliness standards.
Operations Management Ensure compliance to company standards per the Center Operations User Guide.
Manage and adjust schedules and daily tasks to meet long-term business goals.
Support and educate your team on Company Loss Prevention guidelines.
Minimize loss by consistently following company Loss Prevention policies and offering excellent guest service.
Ensure all areas of the Center, including storage areas and desks, are neat, clean, organized, and operating to the company standard.
Champion and personally follow all safety standards to ensure a safe work environment.