Center Manager (Think Academy Silicon Valley)

Think Academy US • Los Altos, CA

49d • $25 - $30 • Onsite

About The Position

We are seeking a results-driven and customer-focused Center Manager to lead our Los Altos learning center. This role combines sales conversion, customer experience, and daily campus operations—ideal for someone who thrives in a people-oriented environment and is passionate about education. The Center Manager will be responsible for customer experience (NPS + satisfaction) and new student enrollment (sales + conversion rate) You will oversee daily center activities and ensure every family enjoys an exceptional experience from their first visit to long-term enrollment and current student campus exp.

Requirements

• Bachelor’s degree or equivalent experience in business, operations, or education.
• 1–3 years of experience in store operations, customer service, sales, or education management.
• Proven ability to drive results and manage people in a fast-paced, service-oriented setting.
• Excellent communication and interpersonal skills; bilingual in English + Mandarin strongly preferred.
• Highly organized, execution-oriented, and proactive problem solver.
• Available to work weekends and evenings during program hours.

Responsibilities

• Deliver outstanding in-person service to families and students; ensure a welcoming, professional, and caring environment.
• Handle escalations with empathy and a problem-solving mindset, ensuring parent satisfaction and retention.
• Collect and analyze customer feedback (NPS) to continuously improve the center experience.
• Build community trust through consistent communication and service excellence.
• Lead math evaluations and family tours for new families
• Manage and analyze conversion data—optimize follow-up, sales funnel, and walk-in experience
• Achieve center-level monthly and quarterly enrollment targets.
• Collaborate with academic and marketing teams to drive campaigns and improve lead quality
• Manage day-to-day operations: scheduling, classroom setup, staff coordination, and facility readiness.
• Support teachers and operations teams to ensure smooth class delivery.
• Maintain compliance with safety, cleanliness, and operational standards.
• Report key operational and performance metrics to the regional leadership team.

Benefits

• Performance-based bonuses tied to conversion rate and customer satisfaction (NPS).
• A visible leadership role in one of the Bay Area’s fastest-growing education brands.
• Growth pathway toward Regional Center Director or Operations Manager.
• A collaborative, mission-driven culture that values results, care, and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager