Center Manager (Plasma Center)

ImmunoTek Bio Centers•Albany, GA

1d•Onsite

About The Position

Lead, Inspire, and Make an Impact! Are you ready to thrive in a fast-paced environment where you can help save lives and make a real difference in your community? Join our team as we advance plasma therapy while fostering a positive, collaborative culture. Be a leader who develops high-quality teams, inspires growth, and drives success. We offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Click on the link below to review our benefits 2025 Immunotek Benefits Required Shift Availability: The center is open Mon - Fri 7am - 7pm and Saturday 7am - 3pm. Center Managers are expected to work the hours required to run the center in an efficient manner. Essential Job Responsibilities and Duties Manage all aspects of the center, including, but not limited to, employees, donor retention, production goals, compliance activities, and financial targets Ensure compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employees Emphasize the importance of safety training and working safely; routinely monitors employees, and ensures work practices are performed safely Recruit donors by promoting the center’s operations within the community; plans and implements special incentive programs to recruit and retain donors Maintain a clean and efficient work environment; ensure sufficient operating supplies are available as needed. May conduct routine internal procedures and documentation audits Monitor all marketing and advertising to ensure effectively executing programs for desired results Ensure collected products and samples are stored and maintained under established regulations and standard operating procedures Maintain confidentiality of all employee, donor, and center information Work collaboratively with employees, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively Provide timely feedback on performance and initiates disciplinary action when necessary Conduct and facilitate performance evaluations for center staff Direct and monitor the performance of outside vendors Ensure equipment is maintained, validated, and available to achieve maximum donor flow Ensure plasma shipments are ready for pick up at the scheduled time and date Ensure responsible staff members are on call for freezer response 24 hours per day, seven days per week Develop a mechanism for feedback from donors regarding customer service Ensure center internal audits are executed on a routine basis and that corrective actions are completed in the allotted timeframe Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future Maintain an open line of communication with Management Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors Ability to accept performance feedback in a professional manner Regular attendance and arriving on time to all scheduled shifts and mandatory meetings Other duties as assigned Qualifications High school diploma or equivalent Required Bachelors in Business, Healthcare Administration or Related Area preferred.

Requirements

High school diploma or equivalent Required
Minimum of three (3) years in a regulated industry and (1) year managerial experience.
Strong verbal and written communication skills
Must have above average problem-solving and decision-making abilities
Proficiency with computers
Must have explicit attention to detail
Must have excellent analytical skills, organization skills, and follow-up
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals
Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
Manual dexterity to perform all phases of donor plasmapheresis
Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc.
Ability to stand for extended periods of time for up to four (4) hours at a time
Ability to lift, tug, pull up to fifty (50) pounds

Nice To Haves

Bachelors in Business, Healthcare Administration or Related Area preferred.

Responsibilities

Manage all aspects of the center, including, but not limited to, employees, donor retention, production goals, compliance activities, and financial targets
Ensure compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employees
Emphasize the importance of safety training and working safely; routinely monitors employees, and ensures work practices are performed safely
Recruit donors by promoting the center’s operations within the community; plans and implements special incentive programs to recruit and retain donors
Maintain a clean and efficient work environment; ensure sufficient operating supplies are available as needed. May conduct routine internal procedures and documentation audits
Monitor all marketing and advertising to ensure effectively executing programs for desired results
Ensure collected products and samples are stored and maintained under established regulations and standard operating procedures
Maintain confidentiality of all employee, donor, and center information
Work collaboratively with employees, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively
Provide timely feedback on performance and initiates disciplinary action when necessary
Conduct and facilitate performance evaluations for center staff
Direct and monitor the performance of outside vendors
Ensure equipment is maintained, validated, and available to achieve maximum donor flow
Ensure plasma shipments are ready for pick up at the scheduled time and date
Ensure responsible staff members are on call for freezer response 24 hours per day, seven days per week
Develop a mechanism for feedback from donors regarding customer service
Ensure center internal audits are executed on a routine basis and that corrective actions are completed in the allotted timeframe
Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
Maintain an open line of communication with Management
Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
Ability to accept performance feedback in a professional manner
Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
Other duties as assigned