Center Manager in Training-145

GREASE MONKEY INTERNATIONAL•Fuquay-Varina, NC

6d•Onsite

About The Position

The Center Manager is responsible for overseeing a FullSpeed Automotive retail facility to ensure it delivers the highest operational standards and excellent customer experiences. They demonstrate a high commitment to creating an environment of accountability, driving sales, controlling costs, and managing profitability. They ensure that the center is properly staffed, teammates are trained and technically proficient, and that all certifications are up to date while maintaining workplace safety and maintenance standards. Upon receiving an offer from us, you will initially be a Center Manager in Training while completing our comprehensive leadership training program exclusively for FullSpeed Automotive Managers. Once training is complete, you take the driver's seat, and your title becomes Center Manager. You are then eligible to earn a partial bonus for the following 2 (two) periods (business months) and then eligible to earn a full bonus beginning the third period and beyond. Your salary/benefits are not impacted during training. All training is in-person and on-site, so you can learn to impact store results directly and be ready to enjoy immediate success in your new role!

Requirements

Management experience in a retail automotive environment is required.
Service and operations background in the automotive industry.
High school diploma or GED required
Pit Crew Certified (internal candidates)
Business acumen
Understanding of the basics of P&L management
Ability to deliver an exceptional customer experience
Must have a genuine desire and ability to engage and please customers, build relationships, and create loyalty.
Always operate and manage with integrity and professionalism
Ability to provide outstanding leadership in a fast-paced service environment.
Ability to motivate and inspire a high-performance team.
Able and willing to adapt to the constantly changing demands of the automotive service industry.
Ability to positively impact the business
Participate in the effort to build strong center awareness and community connections.
Develop business opportunities within the local market with an ownership mentality.

Responsibilities

Enforce company safety standards, environmental, and employment laws in accordance with local and national governance.
Operate with integrity & professionalism.
Lead and manage all aspects of store operation to the highest standards of quality and profitability following all standard operating procedures.
Schedule teammates to meet guests' demands and ensure the store is open and closed per company guidelines.
Minimize customer claims by ensuring that all shop employees follow the FSA Way service process.
Engage customers, build relationships with loyal customers, and expand the customer base to increase number and frequency of guest visits
Attract and manage local fleet business
Meet or exceed sales goals by completing vehicle health checks and service reviews for every customer.
Control shop costs including parts/equipment, operational expenses, and labor.
Build and lead a team of engaged, service-oriented technicians, including hiring the right people, building the necessary skills, motivating, and inspiring employees.
Train continually and foster a strong customer service mentality and team environment.
Demonstrate leadership in all aspects of employee relations, performance feedback, disciplinary accountability, complaint management, and retention.
Maintain the building and surrounding area to create an inviting, welcoming environment.
Oversee service bay management.
Oversee inventory management, ordering, and stocking.
Ensure optimal POS system maintenance.
Maintain equipment to maximize shop potential and guest satisfaction.