Center Manager II

WELLSPACE HEALTH • Sacramento, CA

17d • $97,414 - $126,638 • Onsite

About The Position

The Center Manager II provides on-site leadership and operational oversight for a small to mid-size center, with modest patient volume and growing service lines. This includes workflows for all employees, operations for front and back office, and management of systems. This position ensures daily center operations run smoothly, staff are supported, and compliance, quality, and patient satisfaction standards are met. The role balances team management with strategic alignment, focusing on performance, quality, and regulatory compliance. Works in dyadic partnership with the Center Lead Clinician (LC) to ensure the confluence of high quality care and services for our patients and community at a WSH Center. Collaborates with the LC to guarantee the direction of each Care Stream LIA (Leadership, Innovation & Accountability) team are followed to ensure that organizational initiatives related to the highest clinical and quality standards are being observed across WellSpace Health.

Requirements

• Associate’s degree preferred in Health Administration, Public Health, or Business; Or an equivalent of education and experience to meet business needs.
• 3-5 years of supervisory or lead experience in healthcare, or related field preferred.
• Experience working in a substance use treatment program or facility preferred.
• Strong leadership, communication, and team development skills.
• Demonstrated ability to manage operations, budgets, and compliance across multidisciplinary teams.
• Strong communication, scheduling, and compliance understanding; ability to multitask in small to mid-size teams.
• Commitment to a community health philosophy and demonstrated adherence to WSH Patient Centered Health Home (PCHH) team-based model of care.
• Ability to communicate effectively and work with individuals from a wide variety of cultural, ethnic and socio-economic backgrounds and possess sensitivity to their health problems.
• Able to communicate effectively in English, both verbally and in writing.
• Excellent interpersonal, organizational and managerial skills.
• Demonstrated ability using computer applications, including electronic health records, MS Word, Excel, and E-mail.
• Proficiency in EHR systems, data analytics, and performance dashboards.
• Demonstrated commitment to the provision of care services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Established understanding of FQHC regulations, CCBHC regulations, HRSA standards, SAMHSA standards, HIPAA, OSHA, HEDIS/UDS metrics, The Joint Commissions, FTCA risk management and California Title 22 requirements and continuous readiness systems.
• Commitment to HIPAA, and ability to abide by standards of professional ethics and maintain confidentiality and Just Culture principles.
• Must maintain compliance with HRSA and The Joint Commission site visit readiness, infection control, and safety drills.
• Strong communication, scheduling, and compliance understanding; ability to multitask in small to mid-size teams.
• Current BLS and first aid certificate or willingness to be trained required within the first (90) ninety days of employment.
• Support the standards of High Reliability.
• Complete WellSpace Health Leadership trainings such as DELTA, LEAD, or similar within one year of hire.

Responsibilities

• Works in dyadic partnership with the Center Lead Clinician to ensure high quality care delivery for all care streams with the guidance of the LIAs.
• Oversees daily center operations and facility management to ensure smooth, efficient, and safe functioning of all departments/care streams.
• Collaborates with all center LIA teams to ensure integrated care delivery.
• Following PCHH tenets, coordinates patient flow, scheduling, and service delivery to optimize access, productivity and excellent patient experience.
• Mentor and coach leads to ensure consistent supervision and communication across care streams/departments.
• Facilitates smooth operations and communications between all Center care streams and staff.
• Implement and monitor performance improvement and quality assurance initiatives.
• Must maintain compliance with HRSA, SAMHSA, and The Joint Commission site visit readiness, infection control, and safety drills.
• Ensure operational efficiency, productivity, and quality goals are achieved.
• Manage site-level metrics such as access, no-show rates, and productivity benchmarks.
• Support patient experience and Just Culture practices.
• Supervise center leads and staff across multiple service lines.
• Support training on center workflows for clinical staff along with Lead Clinician.
• Support LIAs to conduct performance evaluations and promote a culture of accountability and teamwork.
• Works with LIAs to develop appropriate center staffing schedules and maintains master calendar.
• Facilitate staff meetings and professional development opportunities in collaboration with Lead Clinician and guidance from LIAs.
• Acts as a mentor and role model to provide excellent patient care and service and collegiality with Center teams.
• Manage budgets, financial reporting, center metrics and resource allocation.
• Monitor billing, collections, and inventory to maintain fiscal responsibility.
• Identify opportunities for cost savings and operational efficiency.
• Conduct regular site walk-throughs, compliance assessments, and other center resource reviews.
• Manage operational budgets, site metrics, and performance improvement plans.
• Ensure excellent patient service and effective resolution of patient concerns.
• Engage with community partners and promote center programs and outreach initiatives.
• Support efforts to enhance health equity and culturally competent care delivery.
• Liaison between the Center and Administrative Services.
• Support patient experience and Just Culture practices.
• Maintain appropriate documentation, reporting, and metrics for operational and quality performance.
• Assist with audits, inspections, and accreditation processes.
• Ensure operational efficiency, productivity, and quality goals are achieved.
• Ensure compliance with federal, state, and local healthcare regulations, including TJC, FTCA, OSHA, HIPAA, HRSA, CCBHC, SAMHSA, UDS/HEDIS and other healthcare standards.
• Works with LC and LIAs to maintain productivity and other quality of care metrics at appropriate level in accordance with WSH initiatives, policies and budgetary guidelines.
• In conjunction with Lead Clinician, develops and facilitates Center meetings.
• Attendance at other meetings as needed.
• Additional duties as assigned.

Benefits

• Successful candidate will receive a regionally competitive salary, above-average health benefits at reduced costs, paid life insurance & long-term disability insurance, an additional voluntary retirement plan with organizational match, and no vesting schedule requirement.
• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees