Center for Learning and Teaching Assistant

Oklahoma City Community College•Oklahoma City, OK

32d•$15 - $17

About The Position

This position serves as an active member of the Center for Learning and Teaching (CLT) Team responsible for creating a welcoming environment; greets visitors; answers phones; provides technical support; serves as point of contact for training enrollments and maintains related records; handles inventory control; cleans up conference rooms; handles all room reservations; provides support for all event planning needs; facilitates departmental travel, creates all requisitions, tracks and reconciles the budget; maintains CLT files and calendars; assists the CLT Director and other team members as needed.

Requirements

High school diploma/GED
Minimum (1) year of work experience
Knowledge: Customer service, Budget procedures, Technical support, Computer, software, and Microsoft Office Suite, College environments
Skills: Organizing work, Typing, filing, and spelling, Communicating diplomatically
Abilities: Prioritize conflicting demands, Work in a confidential manner, Multitask and meet strict deadlines, Work at a computer and answer phones, Follow verbal and written directions, Proof with accuracy

Nice To Haves

Associate degree
Minimum (1) year of prior work experience at an institution of higher education.

Responsibilities

Effectively interacts with and provides assistance to faculty, staff, students, and the public regarding the Center for Learning and Teaching operations and support.
Assists in the creation and maintenance of a welcoming, pleasant environment conducive to collaboration and efficient work production through all points of contact, including formal and informal verbal and written communications; and maintains positive relationships with all departments to ensure effective and efficient operation for the CLT.
Greets students, faculty, staff who come into the office; answers telephone and directs calls; distributes mail; handles all deliveries; responds promptly to emails.
Provides level one technology support; directs higher technical support needs to the proper staff member; provides Moodle orientations to students in-person and via Zoom; directs students to other departments for various needs; submits all support data for the CLT team; effectively communicates with team members, faculty, staff, and students.
Serves as the primary point of contact for all Ellucian Colleague needs; checks course codes before each semester by the deadline required; uses Colleague data to help with technical support as needed.
Works in cooperation with the CLT team as needed to provide support and assistance for the department and the CLT Director.
Submits repair tickets as needed for lighting, technical problems, etc. to Facilities and ITS; and cleans, tidies, and stocks all CLT areas as needed, including storage rooms, workstations, classroom, and conference rooms.
Facilitates and maintains scheduling of CLT learning and meeting spaces for departments across campus using Ad Astra; maintains the CLT's shared calendar and room calendars; assists the team with scheduling and bookings for services as needed.
Works with ITS to ensure CLT computers and other technology equipment are updated and maintained.
Submits and facilitates all Marketing and PR requests for the department in collaboration with the CLT Director; submits all final products for Director approval within the timelines provided.
Provides event planning support and communicates with Facilities, Catering, ITS, Marketing and PR, etc. about the various needs for Kick-Off Week, New Full-Time Faculty Orientation, training sessions, and any other CLT-sponsored events; works events as needed.
Supports the CLT's professional development projects and initiatives by handling all material needs including pickup and delivery; making copies and sign-in sheets; maintaining all enrollment, participation, and feedback data; creating and maintaining registration forms; handling micro-credential and certificate awards.
Creates purchase requisitions for all supplies, equipment, software, etc.; primary point of contact for Finance and Purchasing needs; communicates with outside vendors when necessary; monitors and maintains records of expenditures as needed; prepares budget reports and reconciliations for the CLT Director and Finance to assist in proper management and supervision of funds.
Assists the CLT Director and works with ITS and Legal as needed to renew educational technology platform and other software agreements.
Assists and facilitates the onboarding and material needs of new CLT team members.
Facilitates the completion of office inventory according to college procedures; facilitates furniture and equipment acquisition and assembly; handles all physical storage needs; adheres to proper inventory procedures; and facilitates surplus.
Serves as the records management representative; adheres to records management guidelines; maintains all CLT data, files, and SharePoint site; assists with data collection for HLC accreditation and other institutional needs.
Assists with special projects as needed by Academic Affairs and provides committee, meeting, and training support as requested by the CLT Director and other team members.
Maintains confidentiality in the handling of documents and information that flow through the office.
Assists with travel arrangements, including reconciliation of travel expenditures for the team according to college policies and procedures; uses databases or spreadsheets to enter, revise, calculate, and retrieve data for reports; and maintains knowledge of budget procedures.
Assists with the development and implementation of office procedures and practices that best meet the needs of the CLT team, faculty, and students.
Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.
Contribute to a safe educational & working environment.
Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices.
Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.