Center Director

Family Focus • Evanston, IL

53d • $75,000 - $85,000

About The Position

Family Focus is your partner in building strong families across the Chicago Metropolitan area! We're here to support families and their children including emergency assistance, child welfare services, family support services, educational programs, and more. Our goal? To help our communities thrive and reach their full potential! With 11 centers already up and running, we're eager to expand our reach and make an even bigger impact. That's why we're on the lookout for passionate individuals who share our vision to join our team as we grow and serve more families. Are you ready to make a difference? We want you to be a part of our journey! The Center Director is responsible for providing leadership, oversight, and vision to ensure the successful delivery of Family Focus programs and services within the community. This role promotes a welcoming and inclusive center culture aligned with the Family Focus mission to support and strengthen families. The Director builds strong community partnerships, manages day-to-day operations, ensures administrative and fiscal compliance, and maintains high-quality service standards. The Center Director also collaborates closely with senior leadership, oversees volunteer engagement, and supports outreach, fundraising, and public relations efforts to advance the organization’s goals.

Requirements

• Bachelor’s degree in Social Work, Human Services, Early Childhood Education, Nonprofit Management, Public Administration, or a related field required.
• Minimum of 5-7 years of progressively responsible experience in program management, community-based services, or nonprofit leadership.
• Demonstrated experience supervising staff and overseeing daily operations.
• Proven experience developing partnerships with community organizations, agencies, and stakeholders.
• Experience with budgeting, financial oversight, and administrative systems.
• Excellent communication skills (verbal, written, and interpersonal) with the ability to build and maintain effective internal and external relationships.
• Ability to effectively engage and collaborate with boards or advisory groups, including providing clear updates, supporting board initiatives, and cultivating productive partnerships.
• Exceptional organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Proficiency in data management, reporting, and relevant technology platforms.
• Flexibility, adaptability, and comfort working in a dynamic community-based environment.

Nice To Haves

• Master’s degree preferred.
• Prior experience working with diverse populations, community engagement, and family support programs strongly preferred.

Responsibilities

• Mission, Culture & Community Engagement Champion a welcoming, inclusive, and mission-driven center culture that upholds Family Focus’ family support principles.
• Cultivate and maintain strategic partnerships with community organizations, schools, and agencies to address community needs.
• Serve as an organizational representative in the community, in coordination with senior leadership, to strengthen visibility and advance Family Focus’ mission.
• Support fundraising initiatives and assist with the development and dissemination of external relations and social media content.
• Program & Participant Support Monitor program quality and service delivery to ensure compliance with Family Focus standards, funding requirements, and best practices.
• Contribute to organizational decision-making on participant eligibility, program requirements, and service benefits, ensuring alignment with program standards and community needs.
• Assess emerging community trends and recommend program improvements or new initiatives to enhance service impact.
• Maintain an up-to-date resource directory of social service agencies to help families access needed support.
• Administration & Operations Oversee daily center operations to meet the objectives established by the organization and funders.
• Develop, implement, and manage administrative systems to support operational efficiency and compliance with organizational policies.
• Prepare, maintain, and analyze program data, including participant demographics, service utilization, and performance metrics, ensuring accuracy and timely reporting.
• Ensure the efficient, compliant, and timely processing of all administrative documentation for the center, including check requests, payroll submissions, travel reimbursements, center permits, and vendor invoices.
• Review budgets and financial reports and support fiscal accountability for center operations.
• Prepare reports, data summaries, and presentations for Auxiliary Board meetings to ensure members are well-informed and equipped to support center initiatives.
• Collaborate with the Facilities Team regarding emergency preparedness planning, safety protocols, and incident reporting to ensure a secure environment.
• Team Members & Organizational Leadership Provide leadership, coaching, and performance oversight to program managers and supervisory team members, fostering a culture of professionalism, accountability, and continuous improvement.
• Participate in recruitment, hiring, and onboarding processes to ensure adequate staffing and strong team alignment.
• Strategic Planning & Resource Management Contribute to the development of annual center goals and strategic initiatives that align with organizational priorities.
• Lead or support special projects aimed at strengthening operations, expanding services, or increasing community impact.
• Support grant development, reporting, and compliance by preparing accurate data, summaries, and narrative contributions.

Benefits

• Discover all the benefits we offer to support your well-being and professional growth here: https://www.family-focus.org/careers-benefits/
• Family Focus is an Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees