Summer Center Director CA

MLA•Claremont, CA

6h•Onsite

About The Position

We are seeking Center Directors to ensure the delivery of our exciting international summer school program in our Summer Schools in North America for 2026 Summer. The MLA Center Director is a full-time, seasonal position (mid-June until mid-August). As the Center Director, you would be the main point of contact at an MLA Summer School and responsible for all operations and employees. You will reside on campus and monitor the safety and well-being of international high school students attending our cultural immersion program. Position Overview Responsible for the overall Management of the Summer School Reports to Operations Manager 6 working days per week 1 Day off per week The Center Director is required to reside on campus for the duration of the program. They will also oversee nightly on-call responsibilities.

Requirements

Bachelor’s Degree or equivalent
Positive outlook
Enthusiasm
Dedicated leader
Excellent organization skills
Ability to work long hours in a high-pressure environment
Capacity to motivate a team and lead by example
Ability to multi-task
Excellent communication (verbal and written)
Attention to detail
Self-motivation
Aptitude to effectively use Microsoft Excel
Ability to be pleasant, polite, and cooperative with fellow employees, vendors, and guests

Nice To Haves

Prior work experience leading a team
Prior experience overseeing a strict operating budget
First Aid certification
Lifeguard certification

Responsibilities

Attend all required, paid training/induction meetings prior to the start of a session
Review itineraries and become knowledgeable with all aspects of the program
Review the Center Set-up Guide and all handbooks
Become familiar with the MLAEasy Center Management software
Communicate with the center staff regarding move-in, training, and any other pre-program information
Maintain a clean, organized, and professional Center Office
Oversee the efficient completion of all duties of all staff
Review all details pertaining to the day-to-day Center operations and ensure all program components are properly planned and delivered
Work in conjunction with the Director of Studies to confirm the tuition program is running in accordance with company standards
Hold a minimum of two meetings with Group Leaders to be sure they are fully aware of their responsibilities and to ensure their needs and those of their students are being met
Ensure the Center Administrator hold regular meetings with Campus Partners which may include Conference Services, Dining Services, and Public Safety to ensure the program is running smoothly and the contract is being upheld
Constantly monitor students and staff safety and welfare, addressing any concerns promptly and effectively
Establish and effectively communicate to staff and guests’ site-specific emergency evacuation and preparedness plans
Maintain 24-hour on-call emergency assistance for the Center
Address any guest or staff concerns and properly document and report concerns
Be aware of any specific safeguarding needs of minors (those under the age of 18)
Work with the head office for any Authorized Student Pick-Up requests, ensuring proper documentation is received and recorded
Oversee the Medical Doctor ensuring all job requirements are being dutifully executed as well as the infirmary is properly maintained
Become familiar with the British Council (UK) or Accreditation International (US) Safeguarding Policy . and prepare the center for an inspection by BC or AI officials
Ensure that what has been sold to the guests is being provided by the Center
Deliver a comprehensive Center induction to all new guests within 24-hours of arrival
Host a Group Leader meeting within 24-hours of arrival
Confirm the student and Group Leader handbooks are available and the contents are being adhered to
Follow-up with staff to verify all guest inquiries are handled promptly and effectively
Oversee the staff with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programs
Direct the set-up of student rooms by distributing linen, arranging furniture, and preparing keys
Ensure Center Administrator has sent Welcome Email to Group Leaders at least one week prior to arrival detailing the accommodations, campus information and rooming list requirements
Collaborate with the Center Administrator to ensure a correct rooming list has been provided to the Center in accordance with the Center contract
Maintain a log of all meetings and guest feedback
Oversee the Master Center Excel file with detailed housing, dining, and facilities usage in support of the Center Administrator
Complete the Airport Transfer Check within the MLAEasy software to ensure all airport transfers have been booked and confirmed correctly
Assist the Activity Manager in sending of Center SMS from MLAEasy to Group Leaders and students including but not limited to Parent Arrival, Group Leader Arrival, Parent Departure, and Group Leader Departure notifications
Oversee the collection and distribution of the student passports and security deposits
Verify all program expenses are being accurately maintained by the Center Administrator and conduct weekly audits of the Petty Cash
Work with the Activity Manager and Director of Studies to ensure weekly staff schedules are accurate and available within the online employee scheduling software
Submit bi-weekly payroll reports to the Operations Manager
Hold regular staff meetings to maintain good communication and positive morale
Perform end-of-program staff evaluations and program report
Develop a good business relationship with the college/university to ensure the contract is being applied properly
Ensure grievance and disciplinary procedures are adhered to
Provide support for all direct reports and subordinates when necessary
Maintain regular communication with the Operations Manager as well as the Head Office
Use company-provided communication channels for all business correspondences including company email and phone
Develop and maintain open lines of communication with Group Leaders
Support MLA Center Directors at other Centers when required
Support the Activity Manager with directing off-campus excursions to ensure they are properly organized and delivered to all guests
Work alongside the Center Administrator to confirm all contracts and payments have been made to vendors
Perform regular checks with Center Administrator to guarantee all buses and transportation have been scheduled and confirmed
Attend the mini breaks, when able, to monitor guest and staff conduct and to support the program when necessary
Maintain a visible presence at the Center
Make regular visits to the dining hall during mealtimes to interact with the guests and confirm operations are running smoothly
Verify all sports and evening activities have been properly planned and executed
Oversee the MLA Conversation Room to certify the company procedures and standards are being maintained
Supervise the Night Guardian in ensuring the center's rules are being upheld regarding the quiet hours and lights out
Support the Night Guardian in the event any issues arise requiring a senior manager be present
Apply fines to guests for damages to residence halls and/or campus property
To actively support MLA in its mission to provide quality learning
To provide courses that will challenge the students (realize their potential) and work together to reach their academic targets and support them
To comply with management requests to follow the guidelines of external organizations such as British Council or Accreditation International in a timely and accurate manner
To be dressed in a presentable professional way and always start on time and if this is not possible to inform your manager as early as possible
Develop a good rapport with the students and Group Leaders and avoid absences as much as possible