Center Director
About The Position
The Center Director serves as the on-site leader responsible for the day-to-day operations, culture, and overall experience within the center. This role ensures the environment is clean, safe, organized, and fully prepared to support both learners and staff. The Center Director leads the technician team, sets the tone for a positive and inclusive culture, and acts as a reliable point of contact for operational needs, staff support, and unexpected challenges. This role plays a key part in creating a thoughtful and supportive experience for learners and families from onboarding through graduation. This role has primary supervisory responsibilities over Client Coordinator, and Technician-level staff.
Requirements
- Bachelor's Degree (or equivalent work experience)
- 3–5+ years of leadership or management experience with direct responsibility for team performance and day-to-day operations
- Demonstrated experience owning and driving operational metrics (e.g., utilization, staffing efficiency, scheduling, or similar performance indicators)
- Experience leading teams in a fast-paced, service-based environment required
- Experience using operational systems and performance dashboards to monitor metrics, identify trends, and drive decision-making
- Prior experience with employee relations, performance management, and team development
- Strong organizational, problem-solving, and communication skills
Nice To Haves
- ABA and/or center-based experience preferred
Responsibilities
- Supervise, coach, and Client Coordinators, and Technician-level staff
- Foster a positive, respectful, and accountable team culture
- Monitor team morale, engagement, and burnout; implement culture initiatives andrecognition efforts
- Provide real-time feedback and support performance management in partnership withleadership
- Lead team meetings, trainings, and center-wide communication
- Support client onboarding and preparation for new learners
- Ensure a consistent, welcoming, and high-quality experience for learners and families
- Coordinate learner milestones, celebrations, and engagement initiatives
- Provide tours and represent the center to prospective families
- Maintain a clean, safe, organized, and fully operational center environment
- Conduct regular walkthroughs to proactively identify and resolve facility issues
- Coordinate maintenance needs and partner with facilities/vendors as needed
- Ensure proper use, storage, and upkeep of materials, equipment, and physical space
- Support security and access management for the facility
- Ensure adherence to company policies, licensing requirements, and safety protocols
- Support emergency preparedness and required safety procedures
- Oversee daily center operations including scheduling and attendance support
- Ensure effective use of space, materials, and center resources (operationally, notfacilities condition)
- Partner with Regional Directors and BCBAs to align operations with clinical needs
- Oversee budget and supply management, purchasing, and inventory to ensure centerreadiness
- Support payroll reporting, time tracking, and internal documentation processes
- Maintain accurate internal systems related to staffing, learners, and center operations
- Participate in leadership meetings and cross-functional collaboration
- Own and monitor key center operational health metrics (e.g., utilization, staffing efficiency, schedule adherence, cancellations), proactively identifying trends and driving actions to maintain a healthy, efficient operation
Benefits
- Paid Time Off
- Monday to Friday, No weekends
- Flexible Schedule
- Wide variety of health insurance plans to choose from with company contribution
- Vision, Dental
- Robust PTO accrual for ALL employees (including part-time hourly)
- Advancement opportunities available
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What This Job Offers
Job Type
Full-time
Career Level
Director
