CENTER DEPUTY DIRECTOR

New York City, NY • Manhattan, NY

123d

About The Position

The Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. Under the general direction of the Benefits Access Center Director, the Deputy Director of a Family Independence Administration Job Center is responsible for the organization, direction and supervision of the Case Management, Case Establishment, and the Case Support units which facilitate eligibility determinations for initial and ongoing public assistance benefits and all employment related activities that will enable participants to achieve their maximum level of self-sufficiency. This position is interchangeable and is utilized in any FIA Benefits Access Centers/Model Office locations or specialized Benefits Access /Model Office location which includes, but is not limited to, the Family Services Call Center, Union Square Job Center, Refugee Job Center, and Residential Treatment Services Center.

Requirements

• A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity.
• A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to the above, with at least eighteen months in a supervisory or managerial capacity.
• Education and/or experience equivalent to the above.

Nice To Haves

• Well Organized
• Knowledge of Cash Assistance Processes
• Superior Leadership/Supervisory Skills
• Ability to work well in a fast-paced deadline driven environment

Responsibilities

• Manage the activities of the Family Independence Administration Benefits Access Center staff involved in the resolution of matters relating to public assistance client appeals.
• Ensure compliance with mandated signage being properly posted.
• Manage all aspects of the application and recertification processes for public assistance.
• Assist the Benefits Access Center Director in directing the activities of the various program components of the Family Independence Administration Benefits Access Center/Model Office.
• Determine training needs of Job Center staff; oversee planning and development of training curriculum.
• Supervise the implementation of all Welfare Reform initiatives.
• Evaluate legality and appropriateness of case actions to ensure adherence to Federal, State and Agency regulations.
• Oversee proper referrals to the Office of Child Support Enforcement.
• Monitor the Fair Hearing process and improve the Fair Hearing Win rate.
• Manage the accuracy and timelines of information entered on to centralized computer systems.

Benefits

• Public Service Loan Forgiveness eligibility
• Diversity and inclusion in the workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees