Center Coordinator/Receptionist (Temporary) (52533)

Humboldt Senior Resource Center • Arcata, CA

5d • $21 - $21 • Onsite

About The Position

Redwood Coast PACE with Humboldt Senior Resource Center is looking for a temporary full-time Receptionist to support our Arcata Clinic. The schedule is Monday through Friday 8:30 am to 5:00 pm (with some flexibility). The assignment is scheduled to begin February 2 with an expected end date of March 6. Training will be provided and limited experience is ok. JOB SUMMARY: Under the supervision of the Center Manager, the Receptionist/Center Coordinator responds to all calls/inquiries from Redwood Coast PACE participants, their family members, providers, employees, and the general public in a courteous, helpful, and professional manner. The Receptionist/Center Coordinator provides administrative and operational support to the Center Manager.

Requirements

• High school diploma or GED equivalent required.
• Customer service skills necessary to work and communicate with diverse populations, and to interact and maintain relationships with program stakeholders in a friendly, courteous and professional manner.
• Excellent interpersonal interactions that result in team building and contribute to effective work relationships, successful negotiation, and conflict resolution.
• Demonstrates effective social interaction with co-workers, management, participants, and community contacts including referral sources.
• Ability to work independently, with minimal supervision, and within an Interdisciplinary Team.
• Ability to perform a variety of tasks while ensuring incoming calls and visitors are attended to in a timely manner.
• Strong organizational and time management skills.
• Ability to complete duties within an agreed upon time frame and to adjust personal schedule if required, adapting appropriately to changes in priorities and/or workload and incorporating an understanding of detailed requirements into action plans and implementation.
• Demonstrates sound verbal and written communication skills to convey information effectively.
• Maintains a positive attitude and balance in relationships with others in complex interpersonal situations.
• Ability to assist people who are in crisis or under extreme stress, and whose primary language may not be English.
• Ability to keep immediate and surrounding work area neat and organized, in a manner consistent with a professional front-office reception environment.
• Ability to maintain excellent attendance and punctuality records.
• Ability to work in a constantly changing environment with individuals of various backgrounds and abilities.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and relevant computer programs and software (e.g., electronic health record software).
• Basic knowledge of web-based applications such as timekeeping, training, and email programs.
• Ability to sit at a desk and interact with a computer screen for extended periods of time.
• Hand and arm strength sufficient to operate a keyboard for several hours each day.
• Ability to lift up to 15 pounds.
• Physical abilities sufficient to move between different work areas, communicate with employees and the public, operate a computer, produce reports, talk on the telephone, prepare and send written communications, and travel to other worksites.
• Requires clearance of a DOJ and FBI criminal history background check
• Pre-employment physical and PPD skin test.

Nice To Haves

• Two (2) to three (3) years of administrative experience is preferred.
• Minimum of one (1) year experience working with a frail or elderly population preferred.
• COVID-19 and Influenza (flu) vaccinations preferred.

Responsibilities

• Coordinates and oversees the flow of visitors coming in and out of the Day Center, with special attention to participant safety, and offering reassurance when necessary.
• Coordinates and oversees the phone system and other reception desk equipment and troubleshoots issues with appropriate staff.
• Facilitates care coordination and service delivery by generating reports and scheduling internal/external services/appointments.
• Interfaces and collaborates with Clinic employees to schedule internal Clinic appointments and/or other appointments as necessary.
• Provides other support services related to the Day Center which may include receptionist duties, maintenance of participant records, and/or facilitation of translation services as needed.
• Assists and supports the clerical and administrative needs of the Center Manager.
• Greets visitors in a warm, professional manner, and contacts the person the visitor is present to see.
• Maintains attendance/visitor logs and provides appropriate identification badges for every visitor.
• Receives incoming requisitions/packages/letters and follows established procedures to ensure delivery to appropriate employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees