Center Care Team - Care Navigator

ArchWell Health-posted 4 months ago
Sarasota, FL
501-1,000 employees
Ambulatory Health Care Services
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The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

  • Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
  • Update member information in the electronic medical records system
  • Schedule appointments and coordinate referrals for a multi-disciplinary care team
  • Assist members with filling out paperwork through electronic kiosks, as needed
  • Request medical records and upload documentation to electronic medical records system
  • Field questions from prospective and established members, as well as their adult children
  • Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
  • Assist with center events, as needed
  • Excellent customer service skills, with a positive and welcoming demeanor
  • Passion for providing a quality experience for our senior members
  • Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
  • Working knowledge of medical terminology, insurance, and/or electronic medical record systems
  • High level of organization and attention to detail
  • Strong written and verbal communication skills
  • Proficient PC skills, including Microsoft Office Suite
  • Ability to maintain professionalism and flexibility in a changing work environment
  • Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)
  • Associates degree preferred, or equivalent experience
  • Minimum of one year of work experience in a clinical setting, or similar
  • Experience working with EMR systems a plus
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