Center Associate, Customer Service (Part-Time & Full-Time Available)

The UPS Store•Murfreesboro, TN

6d•Onsite

About The Position

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has at least 2 years of previous customer service/retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. This is an entry level retail customer service position, starting pay will be dependent on education and previous related experience. This position will be eligible for all employee incentive programs and/or bonus programs that are offered by management throughout the year. In addition, employees will receive regular review to determine raises and/or promotions. Students are strongly encouraged to apply! Exceptional candidates with current or valid The UPS Store experience are eligible for sign-on bonus!

Requirements

At least one year of retail\customer service experience
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
High energy level
Prompt, reliable, and responsible
Must have valid drivers license and vehicle to make local pickups and errands as needed
Neat, clean, and professional appearance
Non-smoking environment
Able to cross sell and up sell products and services
Detail oriented, organized, and able to multi-task
Strong customer service skills and abilities
Must be an energetic self-starter who is driven to succeed
Able to lift 40+ pounds

Responsibilities

Understands and fulfills the needs of walk-in customers and telephone/email inquiries
Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Frequently multi-tasks while maintaining extreme attention to detail and high quality control
Maintains a clean, organized, and safe working environment
Will open and/or close the store and perform end-of-day accounting, etc.
Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
Completes tasks independently in a quick turn environment
Frequently multi-tasks while maintaining extreme attention to detail and high quality control
Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
Performs other duties as assigned