Center Administrator - Starkey

UnitedHealth Group • Largo, FL

20h

About The Position

Optum FL is seeking a Center Administrator to join our team in Largo, FL. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.
At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
This position is responsible for planning, coordinating, directing and monitoring all operational and financial aspects of the Health Center in conjunction with the physician(s), Regional Manager of Operations, and Regional Medical Director in providing effective leadership to center teammates and overseeing the delivery of quality, cost-effective patient care.

Requirements

• High School Diploma, GED or equivalent
• Demonstrated Leadership Experience
• Some healthcare industry experience within managed care and/or medical group operations environment
• Intermediate Microsoft Office applications skills
• Driver’s License and access to a reliable transportation

Nice To Haves

• 5+ years of experience in a Primary Care setting
• 3+ years of experience in a management capacity
• Proven results and goal-oriented with a philosophy for quality improvement

Responsibilities

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
• Represents the Company in a professional manner, following all Company policies and procedures
• Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Provides overall direction and guidance to clinical and administrative teammates
• Communicates organizational objectives and vision to the team
• Assists and supports teammates with the development and implementation of departmental goals, policies, procedures, budgets and reporting tools and change
• Promotes a team approach to delivering quality, cost-effective care to where patient satisfaction is the primary goal
• Prepares annual capital equipment and operating budgets for the Health Center. Monitors departmental activities and justifies variances when necessary. Implements effective tools to improve operational efficiencies and control costs
• Ensures the coordination of provider schedules and the scheduling of patients. Monitors appointment availability and implements changes as needed
• Works in conjunction with designated Medical Director, Regional Manager and regional team to enhance provider satisfaction. Assists in resolving provider-related issues when necessary
• Monitors the impact of growth on the facility’s existing space plan based on projected enrollment, visits and utilization
• Propose, plan and direct facility expansion and enhancement projects when required. Maintains a professional facility appearance that meets patients’ expectations
• Enhances Health Center visibility through community involvement
• Participates actively on organizational and ad hoc committees as needed
• Reports progress, operational issues, organizational opportunities and threats to the regional team on a monthly basis or as needed
• Monitors patient satisfaction through various programs such as the formal complaint process, new patient survey, CAHPS, HOS, etc. Responds as appropriate
• Works toward ensuring customer service standards are met
• Ensure staff compliance with all Company policies and procedures
• Team development including recruitment, counseling, mentoring and termination of teammates
• Ensures all billing policies and procedures are followed
• Consistently maintain professional appearance. Personally adheres to dress code policy and ensures compliance of their team
• Consistently demonstrates good written and verbal communication, gets along with coworkers and management, and deals effectively and professionally under pressure
• Provides leadership experience that directly impacts the hands-on daily operations of the center
• Adheres and monitors compliance with all to learn and implement appropriate Federal, State, and local regulations
• Consistently exhibits behavior that exemplifies our core values
• Be able to multi-task and get stuff done in an efficient and effective manner to ensure center and overall business needs are met
• Implements best practices to oversee the care of patients and to better meet patient needs
• Performs additional duties as assigned
• Consistent, punctual and reliable attendance
• Travel locally to the Corporate office and to other markets as needed

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED