Center Administrator

YMCA of Western North Carolina • Asheville, NC

2d • $14

About The Position

As the Center Administrator, you will be responsible for delivering exceptional and outstanding service and assistance to YMCA members and potential members. This position is highly visible and representative of the YMCA's mission, theme, and character development values. You will be accountable for knowing and properly executing all YMCA policies and procedures. You will be responsible for the coordination and supervision of the financial, personnel, clerical, and reception functions of the Center.

Requirements

• 18 years or older
• High School Diploma or equivalent
• Currently possess or obtain the following certifications within 90 days of employment: CPR BLS AED Child Abuse Prevention Training
• Must have demonstrated good customer service skills.
• Strong computer skills and proficiency in Microsoft Office, Word, PowerPoint, Excel, and Outlook
• Must be able to fully and competently enter data into the membership computer system.
• Assist as needed in emergency situations.

Nice To Haves

• Previous experience in customer service and administration is preferred

Responsibilities

• Serves as point of contact for operational and systems items.
• Manages member communication as assigned within the center through posted notices, marketing flyers, and digital communication tools. Ensuring information is complete, accurate, and timely.
• Performs secretarial functions for Executive Leadership, such as recording meeting minutes for Campaign or Advisory Committee meetings, ordering office supplies, scheduling group meetings, and organizing meeting supplies.
• Works with Executive Staff on volunteer development and donor stewardship. Assists with volunteer recruitment and onboarding for volunteer positions for the center
• Serves as the lead on communications to the entire staff team regarding All Staff events, meetings, or communications.
• Maintains phone and voicemail system, including serving as the phone administrator and assisting new staff in utilizing the phone system.
• Acts as liaison for the camera system, training new leadership staff in its use as needed.
• Manages the centralized purchasing system for office supplies.
• Maintains adequate supplies for general office needs for the facility, including copy paper.
• Works with department staff on ordering staff shirts or specific department supplies and works with leadership staff on ordering and managing giveaway items or prizes.
• Maintains supply cabinets and mailroom organization.
• Effectively uses the P card system and is a secondary reconciler for all staff, directly managing the expense reports of defined staff positions.
• Picks up and delivers mail and checks weekly from the corporate office and ensures they are delivered to the appropriate staff or departments for distribution.
• Maintains Center event calendar and ensures recognition of key dates, hour changes, holidays, and staff recognition.
• Answers phone calls, handles member concerns, and answers questions relating to all departments promptly and timely.
• Performs quality work within given deadlines and expectations with or without direct supervision.
• Interacts professionally with other employees, members, program participants, volunteers, and community members, always mindful of the YMCA's four core values of caring, honesty, respect, and responsibility.
• Serves effectively as a team contributor on all assignments.
• Works independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals.
• Serves as a staff team member, attending meetings and training as required.
• Constantly greets and develops relationships with members and program participants throughout the facility and community.
• Displays a professional, courteous, and tactful demeanor at all times. Always strive to display a positive and enthusiastic attitude.
• Always reports to work on time and works all scheduled shifts
• Must return all emails and voicemails within 48 scheduled business hours.
• Performs other duties as assigned.

Benefits

• Free individual membership to all YMCA of WNC locations
• Discounted membership for household members
• Discounted program fees (swim lessons, youth sports, summer camp, and more)
• Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for the YMCA retirement plan
• Professional development opportunities through local and Y-USA training

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees