Center Administrator

Conviva Care Centers • Hammond, LA

204d • $71,100 - $97,800 • Onsite

About The Position

Become a part of our caring community and help us put health first. The Manager, Clinic/Center Administration, is a healthcare professional who leads the daily operations of our senior primary care centers and upholds our model of care that puts patients at the center of everything we do. The Center Administrator (CA) leverages strategic leadership to launch a new center or manage an existing center which has an established significant patient volume, revenue, and staff. Prioritizing team building, enhancing market presence, and developing comprehensive operational standards to ensure seamless operations, effective financial management, and high patient satisfaction. The CA develops and implements staffing plans, policies, and procedures, and collaborates with clinicians to achieve optimal patient outcomes and company initiatives, including Quality, HEDIS/STARs, AHCA, financial management, and employee and patient retention. Specific details may vary by market/center at the discretion of local leadership.

Requirements

• Must be able to work on-site at assigned Center(s).
• 5+ years of operational leadership experience within a multi-physician office or clinical group.
• Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems.
• Proven interpersonal skills with the ability to interface effectively with a wide range of people including physicians, office staff, hospital executives, and community organizations.
• Current CPR certification.
• Candidates selected for this job will be required to adhere to Humana's flu vaccine policy.

Nice To Haves

• Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field.
• Basic knowledge of Population Health Strategy.
• Familiarity with Medicare.
• Experience managing a budget of $500,000+.

Responsibilities

• Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example.
• Supervise and manage Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture.
• Ensure adherence to state and federal regulations.
• Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L).
• Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.
• Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development.
• Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers.
• Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.
• Foster effective collaboration and communication with colleagues, patients, and key stakeholders.
• Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc.
• Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making.
• Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.
• Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities.
• Collaborate with clinical dyad partners, meeting regularly to align on clinical and operational goals.
• Ensure unified decision-making and consistent messaging for cohesive leadership.
• Develop provider engagement strategy plan to mitigate turnover, improve provider satisfaction and burnout.

Benefits

• Health benefits effective day 1.
• Paid time off, holidays, volunteer time and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance.
• Scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree