Center Administrator Optum 17th Street Saint Cloud

UnitedHealth Group • Saint Cloud, FL

405d • Onsite

About The Position

The Center Administrator at Optum is responsible for overseeing the operational and financial aspects of the Health Center, ensuring effective leadership and quality patient care. This role involves planning, coordinating, and directing activities in collaboration with physicians and regional management, while promoting a team-oriented approach to healthcare delivery.

Requirements

• High School Diploma, GED or Equivalent.
• Leadership experience.

Nice To Haves

• Bachelor's degree or a degree in health care field; equivalent experience.
• 5+ years of experience in a Primary Care setting.
• 3+ years of experience in a management capacity.
• Healthcare industry experience within managed care and/or medical group operations environment.
• Proven excellent interpersonal verbal and written communication skills.
• Ability to interact effectively with patients and personnel at all levels.
• Ability to work in a fast-paced environment and multi-task effectively.
• Strong organizational and time management skills.
• High job accuracy, efficiency, and dependability.
• Results and goal-oriented with a focus on quality improvement.

Responsibilities

• Exhibit superior customer service and communication skills with internal and external customers.
• Represent the company professionally, adhering to policies and procedures.
• Protect and disclose patients' protected health information (PHI) in accordance with HIPAA standards.
• Provide direction and guidance to clinical and administrative teammates.
• Communicate organizational objectives and vision to the team.
• Support teammates in developing and implementing departmental goals, policies, procedures, and budgets.
• Promote a team approach to delivering quality, cost-effective care with a focus on patient satisfaction.
• Prepare annual capital equipment and operating budgets for the Health Center.
• Monitor departmental activities and justify variances as necessary.
• Implement tools to improve operational efficiencies and control costs.
• Coordinate provider schedules and patient appointments, making changes as needed.
• Enhance provider satisfaction in collaboration with the Medical Director and regional team.
• Monitor the impact of growth on the facility's space plan and propose expansion projects when required.
• Maintain a professional facility appearance that meets patient expectations.
• Enhance Health Center visibility through community involvement.
• Participate in organizational and ad hoc committees as needed.
• Report operational issues and opportunities to the regional team monthly or as needed.
• Monitor patient satisfaction through various programs and respond appropriately.
• Ensure compliance with company policies and procedures among staff.
• Oversee team development including recruitment, counseling, mentoring, and termination.
• Ensure adherence to billing policies and procedures.
• Maintain a professional appearance and ensure team compliance with dress code.
• Demonstrate effective communication and teamwork under pressure.
• Adhere to and monitor compliance with federal, state, and local regulations.
• Exhibit behavior that exemplifies core values and multi-task effectively.
• Implement best practices for patient care and perform additional duties as assigned.
• Maintain consistent, punctual, and reliable attendance.
• Travel locally to the Corporate office and other markets as needed.

Benefits

• Competitive salary and performance recognition.
• Opportunities for professional development and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED