Center Admin - Member Experience Manager II

ArchWell Health is looking for a Membership Experience Manager II to ensure a best-in-class experience for everyone who visits our centers. In partnership with the Center Manager, the Membership Experience Manager II will be responsible for overseeing and monitoring the day-to-day operations of our centers in any area that pertains to the member with a focus on front office and member experience. This will include direct responsibility for center throughput, member outreach, monitoring metrics and sharing data with the team. This individual will be responsible for ensuring our colleagues go above and beyond to serve our senior members, including monitoring wait times, scheduling engaging programming in our activity center, and actively listening and responding to feedback. At the direction of the Center Manager, the Membership Experience Manager II is expected to provide supervisory support for clinical and non-clinical staff, assist with timekeeping, support operational initiatives, and generally ensure the clinic operates smoothly and in a timely manner. The ideal candidate will be passionate about creating a warm, welcoming environment for seniors, with an aptitude for process improvement. The Membership Experience Manager II will assist the Center Manager with center performance metrics including clinical quality of care, member satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, and staff leadership.