Center Admin Assistant/Program Specialist

Active Day • Wilkes-Barre, PA

97d

About The Position

Active Day has a fantastic opportunity for someone who recently graduated college, has experience working with people with Intellectual Disabilities and is looking for a job that has great growth potential. As an Administrative Assistant / Assistant Program Specialist, you will work with referrals to the Center, establishing a strong relationship so that caregivers for future members feel confident in knowing their loved one will be in the best of care with Active Day. You will schedule and conduct tours, as well as coordinate enrollments with case managers, caregivers, and the center team. You will also be the voice of the Center by answering phones, greeting visitors, families, etc. Additionally, you will have the opportunity to assist our Program Specialist in the Center, conducting initial, quarterly, and annual assessments with supervision for our members and participating in members' Individual Service Plan (ISP) meetings. This is a great learning opportunity if you are looking to get into this line of work!

Requirements

• An associate's degree or 60 credit hours from an accredited college or university and 4 years of work experience working directly with people with disabilities.
• A bachelor's degree from an accredited college or university and 2 years of work experience working directly with people with disabilities.
• A master's degree or above from an accredited college or university and 1 year of work experience working directly with people with disabilities.
• Minimum one (1) year experience working with adults with intellectual disabilities preferred.
• Highly detail-oriented with exceptional organizational skills and the ability to juggle competing and shifting priorities.
• Strong communication and relationship building skills.
• Very good knowledge of Microsoft Office (Outlook, Word, and Excel) and willingness to learn new software and technologies.

Responsibilities

• Ensure all referrals to the program are promptly contacted and tours scheduled in coordination with case managers, caregivers, and teammates.
• Oversee the referral process by entering inquiries/referrals into our EHR and provide daily follow-up with caregivers.
• Coordinate center enrollments with case managers, caregivers, and teammates.
• Answer phones, greet visitors, families, etc.
• Complete daily billing and other tasks as assigned by the Center Director.
• Participate in the development of ISPs for assigned members with oversight from the Program Specialist, including any required updates/revisions.
• Attend ISP meetings and report any discrepancies in the ISP and/or any changes related to the needs of assigned members.
• Ensure services provided to assigned members are in accordance with current ISP.
• Review monthly progress reports, providing recommendations as needed.

Benefits

• Medical/vision/dental benefits
• 401(k)
• Paid Time Off / Holidays
• Employee discount programs
• Employee Assistance Program
• A fun and rewarding place to work!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: Bachelor's degree