Centennial Beach Assistant Manager

Naperville Park District•Naperville, IL

23h•$19 - $23•Onsite

About The Position

Under the general supervision of the Centennial Beach Manager, the Centennial Beach Assistant Manager is responsible for all frontline customer service operations and Guest Services staff. This includes cash control, registration software transactions, event coordination, and handling customer inquiries.

Requirements

General knowledge of aquatic safety, liability, and risk management practices.
Ability to display professionalism with patrons.
Ability to address complaints and resolve concerns.
Working knowledge of basic computer software. Ability to learn new software.
Strong problem-solving skills.
High school diploma or equivalent.
Minimum two (2) years customer service experience in a cashier position, or an equivalent combination of education and experience.
Valid driver's license.
Must be at least 18 years old.
Subject to both office and outside environmental conditions.
Subject to modified/flexible work schedules
Ability to lift, carry, and/or move objects weighing ≤ 30lbs on a weekly basis. Lifting assistance is required when lifting > 30lbs.
Regular onsite attendance is an essential function of this position.

Responsibilities

Oversee all cash handling operations at Centennial Beach. Successfully balance receipts, reconcile transactions, and prepare daily bank deposits.
Manages work of Guest Services staff, including planning, assigning, scheduling, reviewing work, and ensuring quality standards. Is responsible for training, developing, and reviewing performance
Foster a team environment among Guest Services staff, and between Guest Services staff and other Centennial Beach staff.
Exercise prompt and professional judgment in administering rule enforcement for those who violate Beach safety rules. Consult with the Centennial Beach Manager in cases of disciplinary actions for patrons.
Assist customers with facility & group rentals and process application permits.
Respond to all customer comments and inquiries in a timely fashion.
Maintain open communication with the Centennial Beach Manager regarding facility and cash house operations. Evaluate and continually improve processes and procedures to increase efficiency.
Oversee the day-to-day Centennial Beach operations and act on behalf of supervisor in the absence of the Centennial Beach Manager.
Prepare daily & weekly inspections and daily activity logs including life jacket and vehicle inspections.
Monitor inventory of supplies and equipment. Report inventory in need of replacement to Centennial Beach Manager.
Perform general maintenance and janitorial duties to maintain a safe, clean and friendly environment for guests, co-workers, and the public.
Demonstrate and support District customer service standards.
Assist the Centennial Beach Manager in daily operations.
Maintain open lines of communication between Centennial Beach staff.
Other duties as assigned.