Broylman Memorial Group-posted 2 days ago
$55,000 - $75,000/Yr
Full-time • Manager
Pine Bluff/North Little Rock, AR

We are seeking a motivated, compassionate, and results-driven Sales Manager to oversee cemetery sales operations, lead a small team, and ensure outstanding service to the families we serve. This supervisory role includes managing the sales process, coaching team members, and supervising grounds crew and office staff.

  • Lead sales of cemetery plots, merchandise, and services (pre-need and at-need)
  • Meet and exceed monthly and annual sales goals and bonus targets
  • Educate families on the value of pre-planning cemetery arrangements to ensure informed decision making
  • Manage the complete sales cycle, from prospecting to closing, while maintaining accurate sales records
  • Ensure pricing integrity ad adherence to all company policies and regulatory guidelines.
  • Supervise and mentor team members
  • Provide compassionate customer support to families
  • Manage budgets, scheduling, and overtime approvals
  • Ensure compliance with policies and regulatory guidelines
  • Build and maintain long-term relationships with families, funeral homes, and community organizations.
  • Address customer concerns or complaints in a professional and compassionate manner.
  • Monitor and manage operational expenses of your location
  • Maintain accurate sales records, contracts, and customer agreements in compliance with company policies; retain client information in confidence and preserve privacy of sensitive client financial account information
  • Regularly assess sales trends and develop strategies to enhance revenue and operational efficiency
  • Sales experience in a quota-based environment
  • Strong leadership and mentoring abilities
  • Excellent customer service and emotional intelligence skills
  • Excellent communication, problem-solving, critical thinking, and time management skills
  • Ability to work with grieving families in a compassionate, empathetic, and professional manner
  • Proficiency with: email, texting, CRM tools, cloud storage, contracts, and sales reporting is a must
  • Proficiency with Google Workspace and/or Microsoft Office programs is a must.
  • Valid driver’s license and reliable transportation
  • Experience in cemetery, funeral, or pre-need sales
  • Experience managing a sales team
  • Experience in operations management (Cemetery of funeral operations a plus)
  • Term Life Insurance
  • Whole Life Insurance
  • Hospital Indemnity Insurance
  • Critical Illness Insurance
  • Cancer Insurance
  • Company paid life insurance
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Company paid life insurance
  • Medical insurance
  • Vision and Dental insurance
  • Hospital indemnity insurance
  • Critical illness insurance
  • 401(k) with company match
  • Performance bonuses
  • PTO
  • And More!
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