Cemetery Administrator

Service Corporation International • Kingsport, TN

134d

About The Position

This role is responsible for administrative and clerical functions, customer inquiries and sales support for one or more cemetery. A proven commitment to quality customer service and teamwork is required.

Requirements

• High school diploma or equivalent required.
• One (1) year of administrative or customer service experience required.
• Valid state/province driver's license in good standing.
• Demonstrated accuracy of administrative functions, financial handling and documentation preparation.
• Ability to handle changing priorities and frequent interruptions in a fast paced work environment.
• Strong organizational skills to deal with fluctuating volumes of work.
• Ability to promote and offer for sale, products and services that enhance the cemetery business and meet customer needs.
• Extremely self-motivated and able to work independently without frequent supervision.
• Excellent communication skills to deal effectively with internal and external customers and the necessary interpersonal skills to deal compassionately and patiently with grieving families.
• Ability to work well in a team environment.
• Proficient in Microsoft Office and capacity to learn all software related to cemetery operations and procedures.
• Ability to drive regularly in cemetery and travel locally if needed.

Nice To Haves

• College coursework in office/business administration preferred.
• Funeral industry related experience preparing cemetery/funeral service related documents would be an asset.

Responsibilities

• Prepares and maintains interment rights, prepaid service, interment and product installation related contracts, documents/files as required by law and cemetery policy.
• Prepares accurate interment related schedules and related documentation and correspondence required to ensure effective, efficient delivery of cemetery programs, services and events.
• Prepares memorial marker orders and facilitates product installation and coordinates processing of orders and the control of storage inventory for vaults and markers.
• Coordinates the processing of cemetery service requests and work orders related to Grounds/Maintenance staff.
• Completes related invoicing, deposits, collections, cash flow and associated data entry.
• Processes purchase orders and reconciliation of purchase-card transactions as required.
• Utilizes cemetery software to create and update client accounts, invoices and property referencing.
• Resolves cemetery's customers' inquiries, providing exceptional customer service.
• Communicates with funeral establishments, religious and cultural organizations, community groups and product suppliers to support delivery of sales, programs and services.
• Provides clerical support related to cemetery sales, services and related product delivery activities.
• Ensures cemetery policies and procedures are followed.
• Works collaboratively with team members to ensure necessary workflow and operational effectiveness.
• Provides back-up support to other teams and division functions as needed.

What This Job Offers

• Industry: Personal and Laundry Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees