Cemetery Administrator

Service Corporation International•Kingsport, TN

10d•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. This role is responsible for administrative and clerical functions, customer inquiries and sales support for one or more cemetery. A proven commitment to quality customer service and teamwork is required.

Requirements

High school diploma or equivalent required
Valid state/province driver’s license in good standing
One (1) year of administrative or customer service experience required
Demonstrated accuracy of administrative functions, financial handling and documentation preparation
Ability to handle changing priorities and frequent interruptions in a fast paced work environment
Strong organizational skills to deal with fluctuating volumes of work
Ability to promote and offer for sale, products and services that enhance the cemetery business and meet customer needs
Extremely self-motivated and able to work independently without frequent supervision
Excellent communication skills to deal effectively with internal and external customers and the necessary interpersonal skills to deal compassionately and patiently with grieving families
Ability to work well in a team environment
Proficient in Microsoft Office and capacity to learn all software related to cemetery operations and procedures
Ability to drive regularly in cemetery and travel locally if needed

Nice To Haves

College coursework in office/business administration preferred
Funeral industry related experience preparing cemetery/funeral service related documents would be an asset

Responsibilities

Prepares and maintains interment rights, prepaid service, interment and product installation related contracts, documents/files as required by law and cemetery policy.
Prepares accurate interment related schedules and related documentation and correspondence required to ensure effective, efficient delivery of cemetery programs, services and events.
Prepares memorial marker orders and facilitates product installation and coordinates processing of orders and the control of storage inventory for vaults and markers.
Coordinates the processing of cemetery service requests and work orders related to Grounds/Maintenance staff.
Completes related invoicing, deposits, collections, cash flow and associated data entry.
Processes purchase orders and reconciliation of purchase-card transactions as required.
Utilizes cemetery software to create and update client accounts, invoices and property referencing.
Resolves cemetery’s customers’ inquiries, providing exceptional customer service.
Communicates with funeral establishments, religious and cultural organizations, community groups and product suppliers to support delivery of sales, programs and services.
Provides clerical support related to cemetery sales, services and related product delivery activities.
Ensures cemetery policies and procedures are followed.
Works collaboratively with team members to ensure necessary workflow and operational effectiveness.
Provides back-up support to other teams and division functions as needed.