Celonis Project & Program Management Consultant

Allstate•McCullom Lake, IL

50d

About The Position

As a Celonis Project & Program Management Consultant within the Customer Experience Transformation Team, you will lead and support cross-functional initiatives that drive operational efficiency and enhance customer experience. This role combines industrial engineering principles with data-driven analysis to uncover insights, streamline processes, and deliver measurable improvements across the organization. You will serve as a trusted advisor and project lead, collaborating with stakeholders to identify opportunities, design solutions, and implement change with minimal oversight. Translate business needs into actionable technical requirements by gathering and analyzing functional area inputs. Lead process discovery and optimization efforts using tools such as Celonis, process/task mining, and mapping methodologies. Deliver clear, data-backed insights to both technical and non-technical stakeholders, including executive leadership. Apply industrial engineering practices to identify inefficiencies, reduce complexity, and improve end-to-end processes. Integrate external research, industry benchmarks, and internal data to inform solution design and strategic decision-making. Break down complex, ambiguous problems into structured, communicable components to drive clarity and alignment. Identify and manage enterprise-wide opportunities that enhance customer experience, reduce costs, and support long-term growth. Collaborate closely with business partners to understand root causes of inefficiencies and co-create sustainable solutions. Develop and deliver operational dashboards and performance analyses using process intelligence tools. Contribute to the design of innovative, scalable solutions that align with business goals and customer needs.

Requirements

3+ years of experience in process improvement, industrial engineering, business consulting, or a related field (preferred).
Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
Excellent communication skills with the ability to influence and collaborate across diverse teams and levels of the organization.
Demonstrated ability to work independently and manage multiple priorities in a dynamic environment.

Nice To Haves

Experience with process mining tools (e.g., Celonis) and data visualization platforms is a plus.

Responsibilities

Lead and support cross-functional initiatives that drive operational efficiency and enhance customer experience.
Serve as a trusted advisor and project lead, collaborating with stakeholders to identify opportunities, design solutions, and implement change with minimal oversight.
Translate business needs into actionable technical requirements by gathering and analyzing functional area inputs.
Lead process discovery and optimization efforts using tools such as Celonis, process/task mining, and mapping methodologies.
Deliver clear, data-backed insights to both technical and non-technical stakeholders, including executive leadership.
Apply industrial engineering practices to identify inefficiencies, reduce complexity, and improve end-to-end processes.
Integrate external research, industry benchmarks, and internal data to inform solution design and strategic decision-making.
Break down complex, ambiguous problems into structured, communicable components to drive clarity and alignment.
Identify and manage enterprise-wide opportunities that enhance customer experience, reduce costs, and support long-term growth.
Collaborate closely with business partners to understand root causes of inefficiencies and co-create sustainable solutions.
Develop and deliver operational dashboards and performance analyses using process intelligence tools.
Contribute to the design of innovative, scalable solutions that align with business goals and customer needs.