Cellular & Telecom Administrator

thyssenkrupp Materials•Southfield, MI

About The Position

The Telecom Network Administrator is responsible for the overall administrative management of our Telecommunications services, including both wireline and wireless platforms. This role will be the point of contact for ordering new services, canceling existing services and managing the transfer of services across all of our carriers and including all of our Regional Business Units. They will manage inventory of all of our circuits, toll free & DID numbers, cellular devices (including phones, tablets, cards, etc....) and align all services/devices with users and locations. This role will be responsible for the companies TEM (telecom expense management) functions including reviewing invoices, identifying billing discrepancies and filing claims or disputes with the necessary carriers. Additional responsibilities will include plan and service cost optimization across both wireline and wireless platforms.

Requirements

University degree in the field of Business Administration or other relevant degree
3+ years of e xperience in IT Network Infrastructure departments or Telecom Expense Management (TEM) department
Excellent knowledge of MS Office Suite
Shown experience in telecom expense management
Familiarity and history with major carrier invoice and dispute systems

Nice To Haves

Preferred previous experience with large-scale circuit audits

Responsibilities

Cellular Services Administration & Management Responsible for the daily activities of ordering new cell phone accounts, phone replacements/refreshes, etc.
Works with IT Procurement and IT Asset Management on any ordering and asset tracking and identification tasks
Interfaces with our wireless carriers on reporting of services, Works with IT Controlling to manage circuit inventory and site-level billing within IT’s billing & Asset management database (Quickbase)
Reports to IT and Organizational Unit (OU) Business Management on established KPI’s
Wireline Services Administration & Management Responsible for the ordering, canceling and day-to-day inventory management of thyssenkrupp’s Network circuits including POTS, DID, Port and Access services
Reports to IT and OU Business Management on established KPI’s
Works with IT Controlling to manage circuit inventory and site-level billing within Quickbase
Opens and manages tickets with carriers and communicates with business stakeholders
Monitors and manages through resolution, incident tickets for outages
Telecomm Expense Management (TEM) Services Reviews monthly invoices from carriers and identifies any billing issues and is responsible for following up with the carriers on resolution
Works with IT Controlling on processing of credits, refunds, etc.
Responsible for periodic reviews of our Plans, Rates, and overall costs for Telecom services.
Works with IT Procurement on negotiating with carriers to realize the most cost-effective services in line with market standards
Provides periodic reporting to IT and OU Business Management on established KPI’s