Cellcom Retail & Small Business Consultant (Sturgeon Bay, WI)

Cellcom • Sturgeon Bay, WI

388d

About The Position

The Retail & Small Business Sales Consultant role at Cellcom involves connecting consumers and small businesses with tailored technology solutions while delivering exceptional customer service. This position focuses on achieving sales targets through in-store and phone sales, as well as providing on-site support to small businesses. Strong communication and problem-solving skills are essential to adapt to the dynamic technology landscape.

Requirements

• High school diploma or equivalent, with a minimum of two years of retail or business sales experience.
• Valid driver's license required for on-site visits to small businesses.
• Strong interpersonal and communication skills, with a focus on building relationships and providing excellent customer service.
• Proficiency in sales techniques, including prospecting, negotiation, and follow-up, with a goal-driven mindset.
• Ability to learn and explain technical products, stay current on wireless technology, and adapt to a fast-paced, changing industry.

Nice To Haves

• Goal-driven mindset
• Adaptability to changing environments
• Passion for delivering personalized technology solutions

Responsibilities

• Build and maintain relationships with business accounts, promoting customized solutions and expanding service offerings.
• Identify, qualify, and secure new small business and consumer accounts, meeting individual KPIs.
• Present products using value-based selling techniques and provide exceptional customer service in retail, on-site, and phone settings.
• Handle customer inquiries, resolve billing issues, and manage equipment servicing, including software updates and loaner phone preparation.
• Support retail operations through tasks like stock management, cash handling, and accurate record-keeping, while maintaining a professional image.
• Assist in day-to-day operations at Cellcom retail stores, including customer assistance, inquiries, and representing the brand with integrity and knowledge.
• Provide exceptional customer service by understanding customer needs through lifestyle questions and offering personalized product and service recommendations.
• Stay updated on the latest technology trends to empower customers with suitable solutions.
• Collaborate with team members and perform any other duties as assigned to ensure smooth store operations and customer satisfaction.

Benefits

• Competitive salary
• Health insurance
• Retirement plan
• Paid time off
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED