Cell Phone Repair Technician- Partnership Store (Google)

Asurion•Santa Monica, CA

36d•Onsite

About The Position

Since its inception in 2009, uBreakiFix has grown to more than 700 stores in markets across the U.S and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with smartphones and computers? Well then, come join one of the largest and most reputable smartphone repair companies in the US. POSITION DETAILS for Cell Phone Repair Technician- Partnership Stores This Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Our technicians in our partnership stores uphold the ubreakifix by Asurion standards while providing high quality repair for some of our major cellphone manufacturer Partners. Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/V

Requirements

6 months or more of smartphone repair experience
Outstanding customer service skills
Excellent technical, problem solving, and analytical skills
Exceptional organizational skills
Strong written and oral communication skills
Proficient in Microsoft Office
Work well in team environment
Ability to work flexible hours, including weekends and holidays
High school diploma or GED

Nice To Haves

Previous experience working at retail electronics store

Responsibilities

Diagnose and troubleshoot smartphones, tablets, computers, wearables and televisions.
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point-of-sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the store