CEC Technician

Empower Rental Group•Smyrna, TN

5d•Onsite

About The Position

Empower Rental Group is hiring a CEC Technician in Smyrna, TN! Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently. We now have over 36 locations, and we are adding a CEC Technician to our team in the Nashville, TN, location! Summary: The CEC Technician – Sales-Focused plays a critical dual role by performing advanced diagnostics and repairs on heavy equipment while actively promoting and selling maintenance and repair services. This position combines technical expertise with strong interpersonal skills to ensure both operational efficiency and customer satisfaction. Ideal candidates will be mechanically skilled, self-motivated, and comfortable engaging with customers to recommend appropriate service solutions

Requirements

Basic understanding of industry-central software(s) (RentalMan, Smart Equip, MS Office (excel))
Strong understanding of hydraulic, powertrain, and electrical systems.
Ability to work independently and maintain high-quality service standards.
Excellent communication skills with a customer-focused, sales-oriented mindset.
Valid driver’s license required; CDL is a plus.
5+ years of mechanical experience
Extensive experience in diagnostics and repair of heavy equipment.
High school diploma or equivalent; Associate’s or technical degree preferred.
Ability to lift and move heavy components and tools up to 50 lbs.
Ability to work outdoors and in various field environments.
Manual dexterity and physical stamina to work with mechanical tools and parts for extended periods.
Ability to operate service trucks and diagnostic equipment safely.
Valid Driver’s License with a clean driving record and the ability to drive Company vehicles per insurance Requirements may be required on a case-by-case basis.

Nice To Haves

CDL is a plus.
Associate’s or technical degree preferred.

Responsibilities

Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using computer analyzers and traditional troubleshooting methods.
Complete complex repairs to construction, aerial, and earthmoving machinery.
Conduct detailed inspections to ensure equipment compliance and functionality.
Serve as a technical resource for customers.
Communicate with customers regarding diagnostics, repair needs, and recommended service plans.
Promote maintenance packages, repair services, and parts.
Upselling and scheduling follow-up services.
Write and manage purchase orders for repair parts and materials.
Ensure all service records and contract documentation are properly closed out and cataloged.
Maintains a safe work environment.
Performs job functions safely at all times.
Participates in all safety meetings.
Communicates all concerns or violations to the appropriate manager(s) immediately.
Uses the proper Personal Protective Equipment when performing work duties. Employee wears the proper shoes, glasses, gloves, ear protection, etc.
Employee is properly attired to perform their job safely (no loose-fitting clothes, unsafe jewelry, etc.).
Disposes of waste properly. o Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
Demonstrates behaviors always aligned with Company’s Core Values.
Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
Perform other related duties as assigned.