CDZ Customs Regulatory Instructional Trainer

DHL (Deutsche Post) • Laredo, TX

62d

About The Position

Develop, instruct, and support Customs House Brokerage training programs within DHL Global Forwarding.

Requirements

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Visio, Publisher, or training software (e.g., TechSmith) a plus.
• Skilled in SharePoint navigation and site maintenance.
• Strong technical writing skills for creating training documents and materials.
• Knowledge of Customs Management or other brokerage systems.
• Strong verbal and written communication skills, with the ability to engage and motivate learners.
• Analytical thinker with strong problem-solving, decision-making, and troubleshooting abilities.
• Ability to design, develop, and deliver training programs
• Knowledge of U.S. Customs Regulations (19 CFR) and Harmonized Tariff Schedule preferred.
• Flexible and adaptable to change in a fast-paced environment.
• Innovative and willing to learn new systems, processes, and trainer techniques; committed to self-development.
• Leads by example, demonstrates professionalism, and can handle conflict resolution.
• Ability to accurately estimate project timelines and manage multiple priorities simultaneously.
• Willingness and ability to travel domestically and internationally (up to 25%).
• Professional certification (e.g., First Choice Bronze) preferred or willingness to obtain.
• Enthusiastic, engaging, and self-motivated.

Responsibilities

• Development of training courses and/or job aids to support CHB related positions; ability to develop simple, easy-to-understand, user friendly content.
• Responsible for course improvements, upgrades, and other special projects as assigned.
• Lead on going classroom training on multiple shifts in a manner to engage all participants in building the skills necessary to achieve training objectives.
• Conduct one-on-one training on multiple shifts as necessary to validate, improve or correct user skills to achieve overall quality objectives.
• Establish course schedules, registration, confirmations and coordination off shift training.
• Responsible for planning and delivering multiple variations of Customs House Brokerage and Customs Management (or other Brokerage Systems) course topics.
• Accountable to deliver training to all roles throughout the CHB Product.
• Responsible to ensure training is compliant with all CBP, PGA, customer and DGF regulations, policy, procedures, rules and standards and obtain periodic validation that training remains up to date.
• Develop relationships and support Subject Matter Experts (SME's) during content design and development.

Benefits

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Couriers and Messengers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees