CDZ Customs Regulatory Instructional Trainer

DHL (Deutsche Post)Laredo, TX
62d

About The Position

Develop, instruct, and support Customs House Brokerage training programs within DHL Global Forwarding.

Requirements

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Visio, Publisher, or training software (e.g., TechSmith) a plus.
  • Skilled in SharePoint navigation and site maintenance.
  • Strong technical writing skills for creating training documents and materials.
  • Knowledge of Customs Management or other brokerage systems.
  • Strong verbal and written communication skills, with the ability to engage and motivate learners.
  • Analytical thinker with strong problem-solving, decision-making, and troubleshooting abilities.
  • Ability to design, develop, and deliver training programs
  • Knowledge of U.S. Customs Regulations (19 CFR) and Harmonized Tariff Schedule preferred.
  • Flexible and adaptable to change in a fast-paced environment.
  • Innovative and willing to learn new systems, processes, and trainer techniques; committed to self-development.
  • Leads by example, demonstrates professionalism, and can handle conflict resolution.
  • Ability to accurately estimate project timelines and manage multiple priorities simultaneously.
  • Willingness and ability to travel domestically and internationally (up to 25%).
  • Professional certification (e.g., First Choice Bronze) preferred or willingness to obtain.
  • Enthusiastic, engaging, and self-motivated.

Responsibilities

  • Development of training courses and/or job aids to support CHB related positions; ability to develop simple, easy-to-understand, user friendly content.
  • Responsible for course improvements, upgrades, and other special projects as assigned.
  • Lead on going classroom training on multiple shifts in a manner to engage all participants in building the skills necessary to achieve training objectives.
  • Conduct one-on-one training on multiple shifts as necessary to validate, improve or correct user skills to achieve overall quality objectives.
  • Establish course schedules, registration, confirmations and coordination off shift training.
  • Responsible for planning and delivering multiple variations of Customs House Brokerage and Customs Management (or other Brokerage Systems) course topics.
  • Accountable to deliver training to all roles throughout the CHB Product.
  • Responsible to ensure training is compliant with all CBP, PGA, customer and DGF regulations, policy, procedures, rules and standards and obtain periodic validation that training remains up to date.
  • Develop relationships and support Subject Matter Experts (SME's) during content design and development.

Benefits

  • Compensation: Competitive base salary plus role dependent performance-based incentives.
  • 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
  • Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
  • Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
  • Vision: Optional coverage for exams, frames, and contacts.
  • Dental: Optional coverage for preventive, basic, and major services.
  • Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Industry

Couriers and Messengers

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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