CDS Collaboration Spaces Leader (Hybrid - Secret Clearance Required)

RTX•East Hartford, CT

5d•Hybrid

About The Position

RTX Classified Digital Services (CDS) is seeking a versatile and customer-focused CDS Collaboration Spaces Leader to deliver low-friction secure collaboration experiences and capabilities to RTX stakeholders, including executive personnel. This role will develop and deliver modern, easily accessed secure collaboration spaces and technologies which are abstracted from complex technical and security requirements. The successful candidate will be able to translate advanced, innovative technical solutions into simple user experiences. This role will be Hybrid at either our Tewksbury MA, East Hartford CT, or Arlington VA locations. It requires an active Secret Clearance in order to be considered

Requirements

Requires a University Degree or equivalent experience and a minimum 8 years of experience, or an Advanced Degree and a minimum 5 years experience.
Proficiency in network administration (WAN/LAN, Cisco), system troubleshooting, and cybersecurity tools/frameworks (e.g., RMF, NIST).
Customer service, communication, and organizational skills.
Active and transferable U.S. government issued security clearance is required prior to start date.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Nice To Haves

Department of Defense Directive (DoDD) 8140 / 8570 Certification requirements (CompTIA Security+ CE or equivalent certification and an Operating System Certification
Previous Information System Security Officer (ISSO) experience
Strong written and verbal communication skills

Responsibilities

Develop and deliver service delivery and executive support models for CDS Collaboration Spaces.
Collaborate with service providers, Enterprise Services partners, and other external stakeholders to develop new capabilities and sustain existing services.
Incorporate CDS capabilities with complimentary enterprise services, including secure space standards and unclassified digital services.
Troubleshoot and resolve complex operational, logistical, and technical challenges, integrating operational processes, technologies, and stakeholder groups within and outside of RTX.
Collaborate with Cybersecurity teams to ensure compliance with security requirements.
Provide proactive, high-touch customer service, anticipating executive needs and ensuring timely resolution of issues.
Deliver white-glove IT support for executive devices, collaboration tools, and video conferencing systems.
Maintain visualizations, reporting, and analysis of service management data.
Work with Cybersecurity professionals to maintain security requirements and provide documentation and training on advanced IT processes and procedures and other tasks as assigned.
Develop operating models and technical solutions for reservable secure collaboration spaces.
Support service delivery stakeholders within enterprise and business unit teams in accessing and fulfilling their support responsibilities.
Administer executive level devices, collaboration tools and video conferencing systems to ensure they are available and fit for purpose.
Develop and maintain training to support service platform use.