CDL Support Tech. - (Hourly/Wage)
About The Position
This is an hourly/wage position. DMV is seeking a CDL Support Technician. The CDL Program Support Tech. is a technical position within a high-volume DMV regulatory unit. The position is responsible for researching, evaluating, and updating CDL and driver history records to ensure compliance with Federal and State regulations. The role focuses on maintaining the accuracy of driver history records and assisting in resolving duplicate pointers through the SPEXS system, helping Virginia remain compliant with REAL ID requirements. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition,â¯DMVâ¯serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.â¯DMVâ¯operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!
Requirements
- Experience in high-volume data entry
- Experience in customer service and complex issue resolution
- Experience in regulatory or public service environments with CDL management, driver history, or licensing
- Experience interpreting complex documents, including federal and state regulations
- Skilled in identifying and resolving record discrepancies for regulatory compliance
- Experience in conducting research to verify and update records.
- Proficient in Microsoft Office (Word, Excel) for data management and reporting
Nice To Haves
- Familiarity with DMV systems (e.g., OnBase, CSS, CDLIS, SPEXS)
- Familiarity with FMCSA, REAL ID, and state regulations as they apply to driver records
Responsibilities
- researching, evaluating, and updating CDL and driver history records to ensure compliance with Federal and State regulations
- maintaining the accuracy of driver history records
- assisting in resolving duplicate pointers through the SPEXS system, helping Virginia remain compliant with REAL ID requirements
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
No Education Listed
Number of Employees
101-250 employees
