CDL Operations Manager - Charter Bus Company

Adventures by Dawn LLC • Charlotte, NC

120d

About The Position

Adventure Tours is a premier transportation company committed to delivering exceptional service to our clients. We are looking for a dynamic and experienced Operations Manager to join our team in Charlotte, NC. The Operations Manager will oversee the daily operations of our transportation services in the Charlotte area. The successful candidate will have a strong background in transportation logistics, hold a valid CDL with Passenger and Air Brake Endorsement, and have the ability to lead and manage charter drivers effectively. This role also requires the flexibility to drive and cover last-minute call-outs or shortages.

Requirements

• Minimum of 2-3 years of experience in transportation logistics or a related field.
• Valid CDL with Passenger Endorsement and Air Brake is required.
• Proven leadership and supervisory skills with the ability to manage a diverse team.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Dedicated to providing excellent customer service.
• Proficiency in Microsoft Office and experience with transportation management software.

Responsibilities

• Supervise Charter Drivers: Oversee and manage the performance and schedules of charter drivers to ensure high-quality service.
• Logistics Management: Plan and coordinate transportation schedules, routes, and assignments to optimize efficiency and meet customer needs.
• Compliance: Ensure all operations comply with federal, state, and local regulations, including DOT and safety requirements.
• Driver Training: Conduct training sessions for drivers on safety protocols, customer service, and company policies.
• Performance Monitoring: Monitor and evaluate driver performance, providing feedback, coaching, and disciplinary action when necessary.
• Customer Service: Handle customer inquiries and complaints, ensuring timely and satisfactory resolution.
• Reporting: Prepare and maintain operational reports, logs, and records. Analyze data to identify areas for improvement.
• Fleet Management: Coordinate with the Fleet Maintenance Manager to ensure all vehicles are properly maintained and meet safety standards.
• Driving Duties: Occasionally drive to cover last-minute call-outs or shortages, ensuring seamless service continuity.
• Collaboration: Work closely with the onsite Director of Sales and the Director of Maintenance on a daily basis to align operations with business goals and maintain service standards.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• 401(k) Retirement plan, with company match
• Opportunities for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level