Full Time - CDL Delivery Driver

Lowes•Dickson City, PA

1d•Onsite

About The Position

The CDL Delivery Driver at Lowe's is responsible for providing excellent customer service, managing delivery logistics, and ensuring the safe and timely transport of merchandise. This role involves planning delivery activities, pulling and loading trucks, inspecting products, and delivering orders to customers, including in-home appliance installation and testing. The driver must ensure all loads comply with Department of Transportation (DOT) regulations, maintain delivery vehicles, and complete necessary DOT reporting. Additionally, the driver is expected to uphold store safety and cleanliness standards, operate various store equipment, and communicate effectively with customers regarding their orders and Lowe's programs. Lowe's is a FORTUNE® 100 home improvement company with approximately 300,000 associates, operating over 1,700 stores, 530 branches, and 130 distribution centers, committed to supporting communities through various programs.

Requirements

Class A CDL License - In locations with multi-unit CMV (tractor trailer & flatbed) a class A license is required to operate.
Class B CDL License - In locations with single-unit CMV (tandem flatbed) a class A or B license with air break endorsement is required to operate.
Valid medical certificate or ability to obtain one upon employment
Ability to pass MVR screen in accordance with company requirements.
Ability to obtain sales related licensure or registration as may be required by law
Ability to read, write, and perform basic arithmetic (addition, subtraction)
Must be 21 years of age
Ability to comply with DOT and CDL regulations

Nice To Haves

1 Year Experience driving a semi-truck/trailer or certification from a driving school
6 Months Experience performing in-home delivery or retail customer service
3 Months Experience operating a forklift or Moffett onloading/offloading a vehicle

Responsibilities

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
Demonstrates sincere appreciation to customers
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
Contacts customers regarding delivery or coordinates with the truck driver to call the customer
Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders
Pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order
Inspects condition of products (e.g., appliances) before loading for delivery or assisting customer with loading
Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers
Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations
Updates delivery and route status (e.g., on-site, completed) on system (e.g., iPhone) for tracking purposes
Unloads, installs, and tests appliances upon delivery
Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment (e.g., lift gates)
Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
In addition to the above responsibilities, this individual is held accountable for other duties as assigned