CCTV Security Officer

Securitas Security Services • Charlotte, NC

150d • $18 - $18

About The Position

Provide live video surveillance and monitor activity for Securitas Operation Center (SOC) clients through the use of appropriate systems and software applications. Observe and respond timely to urgent situations in a call center environment. Act as a liaison between client, field office, and emergency response personnel to ensure accurate and timely communication. Provide responsive and reliable assistance by exercising good judgment and by using good customer service skills at all times. Take proper action to assure that the Company is providing the best service to its customers and clients. The position serves as the key point of contact while ensuring the safety and welfare of life and property.

Requirements

• High School Diploma or GED required.
• Must be computer literate.
• Ability to type a minimum of 25 words per minute.
• Demonstrated proficiency in office software applications including Word, Excel, and Outlook.
• Must be able to communicate effectively in English (speak, read, and write).
• Must possess excellent verbal and written skills, including good grammar.
• Ability to listen to calls and respond verbally while documenting in writing simultaneously.
• Ability to deal with foreign accents and irate callers.
• Strong customer service and results orientation.
• Ability to remain calm and focused during emergency situations while making decisions in a fast-paced environment.
• Previous call center experience is a plus.

Nice To Haves

• Military, and/or law enforcement, and/or security background preferred.
• One to two years of customer service and administrative experience in an office setting or call center environment.

Responsibilities

• Provide continuous observation and surveillance of client sites.
• Coordinate efforts to effectively safeguard assets and enhance the safety of patrons and staff.
• Report incidents or suspicious activity to client representatives or company management utilizing established procedures.
• Responsible for the prioritization and management of critical and non-critical events including but not limited to access control, safety breaches, intrusion detection, video tours and emergency response.
• Respond appropriately to events by evaluating the situation and reviewing the client post orders on what procedures to follow for each request type.
• Gather data and document proper systems as required.
• Inform client or field management of any serious safety, business jeopardy or other operational situations.
• Provide event history and update information as appropriate.
• Produce standardized written Incident Reports that are concise, informative and accurate.
• Provide ongoing administrative support for the SOC and assistance to shift supervision.
• Advise shift supervision of any changes in contact profiles, database information or procedure that needs to be updated.
• Seek out updates when communicating with clients and field management so that the SOC database information is current.
• Ensure that departmental standards regarding quality and productivity are maintained.
• Assist with and/or initiate projects that improve the overall efficiency of the Securitas Operation Center.
• Perform customer service functions including call handling as dictated by operational needs.
• Assist with special projects and perform other duties as requested by management.

Benefits

• Starting Wage $18.00 (18.50 after 90 days in good standing)
• Weekly Pay, Overtime Available
• Holiday Pay – 2.5x Hourly Wage
• Performance Bonuses

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees